Business
Starbucks to Expand Online College Tuition Program
Published
11 years agoon
By
Oakland Post

In this Nov. 24, 2014, file photo, barista Jay Rapp prepares a Chestnut Praline Latte at a Starbucks store in Seattle. Starbucks on Monday, April 6, 2015, said its workers can now have four years of tuition covered for an online college degree from Arizona State University instead of just two, marking the latest sign that companies are rethinking their treatment of low-wage workers. (AP Photo/Ted S. Warren, File)
CANDICE CHOI, AP Food Industry Writer
NEW YORK (AP) — Starbucks says its workers can now have four years of tuition covered for an online college degree from Arizona State University instead of just two, marking the latest sign that companies are rethinking their treatment of low-wage workers.
The Seattle-based coffee chain says the decision is part of its commitment to “redefine the role and responsibility of a public company.”
The expansion of the program comes as employers increasingly seek to win favor with customers by cultivating their images for being socially responsible. Last week, McDonald’s also announced it was expanding a college tuition assistance program to workers at its more than 14,300 U.S. stores. At its company-owned stores, McDonald’s said workers would get a pay bump and be able to earn paid time off as well.
Among the other major employers that have announced wage hikes recently are Wal-Mart Stores and Gap Inc.
The public declarations of improved pay and benefits come as the growing income disparities between the richest Americans and everyone else have become a major political issue. Last year, more than a dozen states and multiple cities raised their local minimum wages, according to the National Employment Law Project. And since late 2012, ongoing protests by labor organizers have highlighted the financial hardships of fast-food and retail workers, and generated negative publicity for McDonald’s and Wal-Mart in particular.
“People understand the glaring differences between those at the top, and workers who aren’t making that much,” said Tsedeye Gebreselassie, a staff attorney at the National Employment Law Project, which gets funding from unions and has supported the protests for pay of $15 an hour and unionization for low-wage workers.
Already, Starbucks is known for offering workers health care coverage and company stock, which are considered unusual benefits in the retail and fast-food industry. And Starbucks CEO Howard Schultz said the coffee chain’s education program is helping build customer loyalty as well.
“Consumers want to choose those companies that have like-minded values as them,” he said.
Additionally, Schultz said Starbucks is fighting to “attract and retain great people,” and that workers have higher expectations from employers.
“The benefits of yesterday may not be as relevant today,” he said.
The tuition program is a collaboration between Starbucks and Arizona State University, which charges roughly $30,000 for two years of its online degree program. Without providing details, Arizona State University President Michael Crow said the school will “more than break even” with the tuition it collects for Starbucks workers. He said that money will be reinvested into expanding educational opportunities.
As part of the agreement with Starbucks, ASU is providing an upfront discount or scholarship of about 42 percent of the standard tuition for eligible workers at the chain’s company-owned U.S. stores. That means Starbucks would be responsible for up to 58 percent.
The amount Starbucks pays stands to be less, however, since many workers are expected to qualify for federal Pell grants and other aid as a result of their limited incomes. Workers would pay whatever costs are leftover, and Starbucks would reimburse them at the end of each semester.
Previously, Starbucks had said it would pay back workers after the completion of 21 credits, which had prompted some criticism that workers were being forced to wait too long for reimbursement.
So far, Starbucks Corp. says nearly 2,000 workers have enrolled for the program; the chain has more than 140,000 workers at its company-owned U.S. stores and support centers. Workers can pick from a variety of fields to study and are not required to stay with Starbucks after earning their degrees.
As part of the initial agreement, Starbucks agreed not to promote undergraduate degrees from other universities to its workers, and Arizona State University agreed not to enter into a similar partnership with another company without prior approval from Starbucks for the first couple years of the program.
____
Follow Candice Choi at www.twitter.com/candicechoi
Copyright 2015 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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Gov. Gavin Newsom Signs Law Streamlining Affordable Housing Rules
The legislation builds on the governor’s efforts that have reversed decades of inaction on housing and homelessness — creating more homes and the largest reduction in unsheltered homelessness in more than 15 years.
Published
22 hours agoon
July 24, 2026
In Oakland on July 13, Gov. Newsom signed AB 179 — the state’s new housing budget trailer bill that cuts red tape, modernizes how California finances affordable housing, and lowers the cost of building a unit by up to $70,000.
The legislation builds on the governor’s efforts that have reversed decades of inaction on housing and homelessness — creating more homes and the largest reduction in unsheltered homelessness in more than 15 years.
Oakland is the first pro-housing city in the Bay Area, and it’s not slowing down. Oakland is cutting through bureaucracy, unlocking new financing, and clearing the path for more affordable homes to get built faster.
Special thanks to East Bay Asian Local Development Corporation (EBADC), State Assemblymember Sharon Quirk Silva, and California Housing and Community Development Director Gustavo Velasquez.
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Business
Smart Home Technology is Becoming a Tool for Preventing Property Damage
BLACKPRESSUSA NEWSWIRE — Leak detectors, security systems, and connected alarms can warn owners before problems spread. See which smart home technology offers the greatest protection.
Published
2 days agoon
July 23, 2026
Connected leak detectors, alarms, cameras, and climate controls can warn owners before a small problem spreads. The strongest protection comes from systems that can also act, especially water monitors that automatically stop a leak.
A hidden pipe leak can soak floors before anyone sees a drop. A failed furnace can freeze plumbing overnight. A forgotten appliance can create a fire risk while the owner is away.
Modern home technology changes how owners respond to household risks. The relationship between home and technology now centers on prevention instead of reaction. Connected systems can watch for moisture, smoke, carbon monoxide, unusual access, temperature shifts, and electrical hazards.
Early warnings create time to act. Automated responses add another layer of protection. Remote access also helps owners respond while traveling or working.
Owners who choose the right tools may limit property damage and protect the home’s long-term condition.
How Can Smart Home Technology Prevent Property Damage?
A smart home is a residence that uses internet-connected devices for remote monitoring and control. Smart systems can prevent damage through:
- Detection
- Notification
- Automatic action
A central app or hub may connect:
- Sensors
- Locks
- Alarms
- Thermostats
- Appliances
Leak sensors can warn owners about moisture near:
- Sinks
- Water heaters
- Washing machines
- Sump pumps
Advanced systems can also close the main water valve.
Fast action can keep one failed hose from destroying property across several rooms. Owners may receive an alert within seconds, even when they are away from home.
Which Smart Home Devices Offer the Greatest Protection?
Water protection often provides the greatest direct benefit because leaks can spread quietly.
Whole-home monitors and automatic shutoff valves can detect unusual water flow. Some systems can stop the water supply when nobody is present.
Other valuable smart devices for the home include:
- Connected smoke and carbon monoxide alarms
- Security cameras
- Door sensors
- Smart locks
- Temperature monitors
Protection improves when a device can send an alert and trigger a useful response.
Water Protection Gives Owners the Fastest Response
Water-related issues often escalate quickly, making early detection and response critical for minimizing damage. Understanding how to monitor and control water risks sets the foundation for the strategies discussed in the following sections.
Place Leak Sensors Near Common Failure Points
Real-time alerts can help owners respond before water harms building materials or supports mold growth. Place moisture sensors near:
- Dishwashers
- Toilets
- Washing machines
- Water heaters
- Sump pumps
- Sinks
Point sensors only cover nearby areas. Whole-home monitors track water flow or pressure throughout the property. Automatic shutoff systems offer stronger protection because they can stop continued leaking before an owner arrives.
A sensor provides a warning, while an automatic shutoff valve can directly limit the damage.
Monitor Freezing and Humidity Risks
A smartphone thermostat can warn an owner when indoor temperatures leave a safe range. Freeze alerts protect plumbing in:
- Vacant homes
- Rental properties
- Seasonal residences
Humidity alerts may reveal an air-conditioning or ventilation failure before damp conditions support mold growth.
Connected Alarms Reduce Fire and Security Risks
Smart smoke and carbon monoxide alarms send warnings beyond the home. Remote alerts support faster action when nobody is present.
Some systems can:
- Contact a monitoring service
- Unlock doors for emergency responders
- Shut down connected equipment
- Turn on the lights during an emergency
Connected security systems combine:
- Cameras
- Motion sensors
- Window alarms
- Doorbells
- Smart locks
Recorded footage may support a later insurance claim. Visible cameras and timed lighting may also discourage entry attempts.
Security technology cannot guarantee that a break-in will never happen. Early alerts can still help owners contact authorities, verify activity, and reduce the amount of time an intruder remains inside the property.
Build a System That Still Works During Failures
Dependable Wi-Fi is a starting point for connected devices. Owners should also plan for:
- Outages
- Weak signals
- Dead batteries
- Expired subscriptions
- Failed software updates
A practical setup should include:
- Local alarms, in addition to phone alerts
- Battery or cellular backup, where available
- Strong passwords and current firmware
- Manual keys and water shutoff access
- Updated emergency contact information
Unique passwords, regular updates, careful camera placement, and reputable products can reduce exposure.
Backup access also matters when a smart lock, mobile app, or network fails. Owners should always have a manual way to enter the property and control essential systems.
Frequently Asked Questions
Can Smart Devices Lower Home Insurance Costs?
Some insurers offer discounts, rebates, or credits for approved leak detectors, alarms, monitoring services, and automatic shutoff systems. Requirements vary by:
- Insurer
- State
- Property type
- Device certification
Owners should confirm eligibility before purchasing equipment.
A discount should remain a secondary benefit. Preventing a loss carries more value because avoiding a claim can:
- Protect the home
- Reduce disruption
- Prevent an insurance deductible
Resources from Shieldly Premier Insurance Solutions may help owners consider prevention tools as part of a broader property protection plan.
How Should Rental Property Owners Use Smart Sensors?
Rental owners should focus on devices that protect units and reduce maintenance delays. Water sensors can alert property managers before leaks become major repairs.
Smart locks may create temporary access codes for maintenance teams. Thermostats can also flag unsafe temperatures between tenants.
Owners should disclose connected equipment, follow privacy laws, and limit cameras to lawful exterior locations. Indoor cameras should never be used to monitor private tenant spaces.
What Cybersecurity Steps Protect Smart Home Systems?
Owners should change default passwords and enable multifactor authentication. Firmware and mobile applications should receive regular updates. A separate Wi-Fi network for connected devices can add protection when the router supports it.
Access for former residents, contractors, and service providers should be removed promptly. Owners should also review:
- Application permissions
- Video storage settings
- Data-sharing policies
A secure hub matters because one weak device may expose other connected systems.
Use Home Technology to Strengthen Everyday Protection
Effective home technology gives owners earlier warnings and greater control. Leak detectors, automatic shutoff valves, connected alarms, security sensors, smart outlets, and climate monitors can limit damage when installed in the right locations.
No device removes every risk. Strong protection still requires regular maintenance, safe habits, updated insurance coverage, and a clear emergency plan.
Explore our other guides and articles for practical news about protecting homes, managing risks, and making informed property decisions.
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Business
Discover What IT Technicians Do: A Complete Guide
BLACKPRESSUSA NEWSWIRE — What do IT technicians do? Learn about their essential roles and responsibilities within businesses. Discover why they are irreplaceable!
Published
2 days agoon
July 23, 2026
What do IT technicians do? IT technicians keep modern workplaces running by installing, maintaining, troubleshooting, and supporting the technology people rely on every day. They solve hardware, software, network, and security issues while helping organizations stay productive, connected, and protected from costly downtime.
A new employee sits down for their first day of work, only to find their laptop won’t connect to the company network. Minutes before an important client presentation, an IT technician diagnoses the issue, restores access, and keeps the day on track.
With an average of 317,700 openings projected each year in the field, IT technicians have become the behind-the-scenes problem solvers who help businesses, schools, healthcare facilities, and government organizations operate without interruption.
What Are the Main IT Technician Responsibilities?
IT technicians are responsible for keeping an organization’s technology systems operating efficiently and securely. Their work supports employees, customers, and business operations by ensuring computers, networks, software, and connected devices function as expected.
A large portion of the job involves responding to technical issues. When users experience problems, IT technicians investigate the cause and implement solutions. Quick response times can help reduce downtime and prevent disruptions that affect productivity.
IT technicians also install and configure new equipment. This may include:
- Setting up computers for new employees
- Deploying software updates
- Connecting printers
- Configuring mobile devices
- Maintaining network equipment
As businesses adopt new technologies, technicians often help manage transitions and train users on unfamiliar systems.
Preventive maintenance is another important responsibility. Rather than waiting for problems to occur, technicians:
- Monitor system performance
- Install security patches
- Perform backups
- Identify potential risks
Troubleshooting Tips for IT Technicians
While technology issues can vary widely, following a consistent process often leads to faster and more accurate solutions. A structured approach also helps reduce guesswork and prevents small problems from becoming larger disruptions.
One of the most effective troubleshooting habits is gathering as much information as possible before making changes. Technicians should ask users detailed questions about:
- Error messages
- Recent updates
- Unusual system behavior
- When the issue first appeared
Accurate information can significantly narrow down potential causes.
It is also important to start with the simplest explanations. The following are often responsible for problems that initially appear complex:
- Loose cables
- Incorrect settings
- Expired passwords
- Outdated software
- Accidental user changes
- Device restart requirements
- Misconfigured security settings
Checking these common causes first can save time and avoid unnecessary repairs.
Testing one solution at a time helps technicians identify what actually resolved the issue. Making multiple changes simultaneously can make it difficult to determine the root cause.
IT Technician Skills: Customer Service
Many people associate IT technicians with computers and networks, but customer service is a major part of the job. Technicians regularly assist users who may be frustrated, confused, or unable to complete important tasks because of technical problems. The ability to remain calm and professional while resolving issues can significantly improve the support experience.
Strong communication is among the essential IT skills technicians need because technical solutions are only effective if users understand them. Technicians often explain complex topics in simple language, provide step-by-step guidance, and answer questions from people with varying levels of technical knowledge. Clear communication helps build trust and reduces misunderstandings.
Customer service also involves active listening. Before a problem can be solved, technicians must gather accurate information about what the user is experiencing. Asking thoughtful questions and paying attention to details often helps identify the root cause more quickly.
Preparing For Challenges
IT technicians regularly face situations that require quick thinking, adaptability, and strong problem-solving abilities. Technology environments are constantly changing, and new software, devices, security risks, and user demands can introduce unexpected challenges. Preparing for these situations helps technicians respond more effectively when problems arise.
Continuous learning is one of the best ways to stay prepared. Many technicians invest time in training, certifications, industry publications, and hands-on practice to keep their skills current. Understanding emerging technologies can make it easier to support new systems and troubleshoot unfamiliar issues.
Time management is equally important. Technicians often juggle multiple support requests while handling urgent problems that require immediate attention. Prioritizing tasks based on business impact helps ensure critical issues are addressed quickly without neglecting routine responsibilities.
Preparation also involves developing a proactive mindset. The following can reduce the likelihood of major disruptions:
- Regular system maintenance
- Software updates
- Security monitoring
- Detailed documentation
Frequently Asked Questions
Can IT Technicians Work Remotely?
Many IT technicians can work remotely, particularly when the daily tasks of IT technicians focus on software support, user assistance, network monitoring, or cloud-based systems. Modern remote access tools allow technicians to diagnose problems, install updates, configure settings, and assist users without being physically present.
Some IT support roles still require on-site work, especially when the following are involved:
- Hardware repairs
- Equipment installations
- Network cabling
- Server maintenance
- Physical security system support
- Network switch configuration
- Backup hardware installation
As a result, many organizations use hybrid support models where technicians split their time between remote assistance and in-person technical work.
What Are the Busiest Times of Year for IT Technicians?
The busiest times of year for IT technicians often depend on the organization. Major software updates, hardware refreshes, company growth initiatives, and cybersecurity projects can all create spikes in support requests.
Many technicians experience higher demand during the following periods:
- New employee onboarding seasons
- Back-to-school periods for educational institutions
- Holiday shopping seasons for retailers
- End-of-year system upgrades and audits
- Large software or operating system rollouts
- Office relocations and expansions
- Tax season for financial organizations
- Post-holiday equipment deployments
What Security Threats Do IT Technicians Deal With Most Often?
IT technicians regularly encounter security threats that can disrupt operations, compromise sensitive information, or create costly downtime for organizations. Their role often involves identifying risks early, responding to incidents, and helping users follow safe technology practices.
Some of the most common threats include:
- Phishing emails
- Ransomware attacks
- Malware infections
- Weak passwords
- Unauthorized access attempts
Technicians also monitor for suspicious network activity and devices that fail to meet security standards.
Many security incidents begin with simple mistakes, such as clicking a malicious link or downloading an unsafe attachment. IT technicians often combine technical safeguards with user education to reduce risks.
What Do IT Technicians Do?
What do IT technicians do? They have a lot to manage in all parts of any tech operation, including troubleshooting and customer service.
Need more help planning your next step? Check out some of our other useful posts today.
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