Business

For Many Low-Income Workers, Calling In Sick is a Luxury

Published

11 years ago

May 19, 2015

In this Friday, May 15, 2015 photo, Shannon Henderson buckles her son, Justin, 1, into his car seat for the ride to his father’s house before she goes to her job as a part-time customer service representative at Wal-Mart in Sacramento, Calif. Henderson is one of an estimated 40 million American workers for who calling in sick is a luxury. If they dont work, they dont get paid. (AP Photo/Rich Pedroncelli)

ANNE D’INNOCENZIO, AP Retail Writer

NEW YORK (AP) — For Shannon Henderson, getting a cold or flu could be the difference between putting food on the table and going hungry.

As a part-time customer service representative at a Wal-Mart in Sacramento, California, Henderson is one of an estimated 40 million American workers for who calling in sick is a luxury. If they don’t work, they don’t get paid.

“I’m super afraid of getting sick,” said Henderson, 29, who slathers on hand sanitizer at work in hopes of fending off illness.

Paid sick leave is the next frontier in the fight for the country’s lowest earners. Some of the same workers’ rights groups that grabbed headlines recently by pushing companies for wage hikes are steering the conversation toward paid sick leave. The debate has caught the attention of governments and companies alike.

President Barack Obama is calling for federal legislation that would require companies to guarantee workers paid sick days. And since San Francisco started requiring that in 2007, nearly 20 cities and three states — Connecticut, Massachusetts and California — have passed similar measures. New York, Maryland and other states are considering laws too. And McDonald’s Corp. and Wal-Mart Stores Inc., which have announced wage hikes recently, are making changes to their paid sick leave policies.

“Paid sick days are a job issue,” said Ellen Bravo, executive director for Family Values @ Work, a network of coalitions fighting to pass paid sick days and family leave policies. “When you don’t have sick pay, you get docked.”

The new focus comes amid wide disparities between the benefits received by the top and bottom rungs of the corporate ladder. Sixty-one percent of U.S. workers get at least one paid sick day, according to a national compensation survey of employee benefits conducted last year by the Bureau of Labor Statistics.

But only 20 percent of workers whose wages are at the bottom 10 percent get paid sick leave, compared with 87 percent in the top 10 percent. There’s also a difference when comparing part-time and full-time employees: Seventy-four percent of full-time workers get paid sick leave, while 24 percent of part-time workers do, according to BLS.

Despite the disparities, some industry groups are fighting against laws requiring sick leave pay. Lisa Horn, director of congressional affairs at Society for Human Resource Management, a human resource management trade group, says many companies are leaning toward policies that lump sick, personal and vacation days together. But she says laws force companies to scale back on those benefits to keep down the costs associated with people taking sick days off.

“These mandates have a chilling effect on employers’ ability to innovate and be creative with their leave options,” she said.

Eileen Appelbaum, senior economist at Center for Economic and Policy Research, says mandated sick pay has not had a negative impact on some companies that have been surveyed. According to a survey the group did of businesses in Connecticut, which has required paid sick leave since 2012, one-third of workers took no paid sick leave. “They treat them as insurance,” she said.

Big companies with operations nationwide are changing their paid sick leave policies ahead of legislation.

In February, Wal-Mart, the largest U.S. private employer, said within about a year it would end the one-day wait for sick pay for all full-time U.S. workers. That’s a change from the current system that requires Wal-Mart workers in the U.S. to wait a day to use sick days, which means they have to use personal days on the first day out sick. (Full-time workers can earn up to two personal days and about six days of sick leave pay a year.)

Randy Hargrove, a Wal-Mart spokesman, said the company also is reviewing its sick policy for part-time workers, who account for half of its 1.3 million-person workforce in the U.S. Currently, if part-time workers are ill, they have to use personal days.

McDonald’s is taking a different approach by lumping personal and sick days together. Starting July 1, full-time and part-time workers at company-owned restaurants will begin to accrue personal paid time off after one year of service that can be used for sick leave.

An employee working an average of 20 hours a week will be eligible to accrue about 20 hours of paid time off a year. If employees don’t take the earned time off, they will be paid for the value of it. The benefits apply to only McDonald’s company-owned restaurants, which represent about 10 percent of its more than 14,300 restaurants nationwide.

“We’ve listened to our employees and learned that — in addition to increased wages — paid personal leave … would make a real difference in their careers and lives,” McDonald’s President and CEO Steve Easterbrook said in a statement.

Workplace experts expect other companies to follow Wal-Mart and McDonald’s. “More employers are voluntarily adopting paid sick leave programs,” says Mark Girouard, an employment attorney at Nilan Johnson Lewis who represents national retailers.

That is welcome news to workers who struggle to make ends meet when they take a sick day.

Henderson, the customer service rep, works under the 34 hours per week average that would make her a Wal-Mart full-time employee, so the company’s policy change doesn’t affect her. She said she’s looking forward to California’s sick leave mandate, which goes into effect in July and allows workers one hour of paid sick leave for every 30 hours worked.

The single mother of an infant makes $10 an hour — an annual paycheck of a little over $16,000. Henderson, who says she can’t afford to take time off, has gone to work with a runny nose and no voice. But last year, she said she took time off when she was pregnant because of morning sickness.

“We are human,” said Henderson, who is a member of a labor-backed group OUR Walmart, which has pressed the retailer for higher wages and expanded benefits. “We can’t control being sick.”

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Gov. Gavin Newsom Signs Law Streamlining Affordable Housing Rules

The legislation builds on the governor’s efforts that have reversed decades of inaction on housing and homelessness — creating more homes and the largest reduction in unsheltered homelessness in more than 15 years.

Published

21 hours ago

July 24, 2026

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From left to right: Jesse Arreguín, Gov. Gavin Newsom, Sharon Quirk Silva, Oakland Mayor Barbara Lee, and Janelle Chan. Photo courtesy Sarah Henry.

In Oakland on July 13, Gov. Newsom signed AB 179 — the state’s new housing budget trailer bill that cuts red tape, modernizes how California finances affordable housing, and lowers the cost of building a unit by up to $70,000.

Oakland is the first pro-housing city in the Bay Area, and it’s not slowing down. Oakland is cutting through bureaucracy, unlocking new financing, and clearing the path for more affordable homes to get built faster.

Special thanks to East Bay Asian Local Development Corporation (EBADC), State Assemblymember Sharon Quirk Silva, and California Housing and Community Development Director Gustavo Velasquez.

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Business

Smart Home Technology is Becoming a Tool for Preventing Property Damage

BLACKPRESSUSA NEWSWIRE — Leak detectors, security systems, and connected alarms can warn owners before problems spread. See which smart home technology offers the greatest protection.

Published

2 days ago

July 23, 2026

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Connected leak detectors, alarms, cameras, and climate controls can warn owners before a small problem spreads. The strongest protection comes from systems that can also act, especially water monitors that automatically stop a leak.

A hidden pipe leak can soak floors before anyone sees a drop. A failed furnace can freeze plumbing overnight. A forgotten appliance can create a fire risk while the owner is away.

Modern home technology changes how owners respond to household risks. The relationship between home and technology now centers on prevention instead of reaction. Connected systems can watch for moisture, smoke, carbon monoxide, unusual access, temperature shifts, and electrical hazards.

Early warnings create time to act. Automated responses add another layer of protection. Remote access also helps owners respond while traveling or working.

Owners who choose the right tools may limit property damage and protect the home’s long-term condition.

How Can Smart Home Technology Prevent Property Damage?

A smart home is a residence that uses internet-connected devices for remote monitoring and control. Smart systems can prevent damage through:

Detection
Notification
Automatic action

A central app or hub may connect:

Sensors
Locks
Alarms
Thermostats
Appliances

Leak sensors can warn owners about moisture near:

Sinks
Water heaters
Washing machines
Sump pumps

Advanced systems can also close the main water valve.

Fast action can keep one failed hose from destroying property across several rooms. Owners may receive an alert within seconds, even when they are away from home.

Which Smart Home Devices Offer the Greatest Protection?

Water protection often provides the greatest direct benefit because leaks can spread quietly.

Whole-home monitors and automatic shutoff valves can detect unusual water flow. Some systems can stop the water supply when nobody is present.

Other valuable smart devices for the home include:

Connected smoke and carbon monoxide alarms
Security cameras
Door sensors
Smart locks
Temperature monitors

Protection improves when a device can send an alert and trigger a useful response.

Water Protection Gives Owners the Fastest Response

Water-related issues often escalate quickly, making early detection and response critical for minimizing damage. Understanding how to monitor and control water risks sets the foundation for the strategies discussed in the following sections.

Place Leak Sensors Near Common Failure Points

Real-time alerts can help owners respond before water harms building materials or supports mold growth. Place moisture sensors near:

Dishwashers
Toilets
Washing machines
Water heaters
Sump pumps
Sinks

Point sensors only cover nearby areas. Whole-home monitors track water flow or pressure throughout the property. Automatic shutoff systems offer stronger protection because they can stop continued leaking before an owner arrives.

A sensor provides a warning, while an automatic shutoff valve can directly limit the damage.

Monitor Freezing and Humidity Risks

A smartphone thermostat can warn an owner when indoor temperatures leave a safe range. Freeze alerts protect plumbing in:

Vacant homes
Rental properties
Seasonal residences

Humidity alerts may reveal an air-conditioning or ventilation failure before damp conditions support mold growth.

Connected Alarms Reduce Fire and Security Risks

Smart smoke and carbon monoxide alarms send warnings beyond the home. Remote alerts support faster action when nobody is present.

Some systems can:

Contact a monitoring service
Unlock doors for emergency responders
Shut down connected equipment
Turn on the lights during an emergency

Connected security systems combine:

Cameras
Motion sensors
Window alarms
Doorbells
Smart locks

Recorded footage may support a later insurance claim. Visible cameras and timed lighting may also discourage entry attempts.

Security technology cannot guarantee that a break-in will never happen. Early alerts can still help owners contact authorities, verify activity, and reduce the amount of time an intruder remains inside the property.

Build a System That Still Works During Failures

Dependable Wi-Fi is a starting point for connected devices. Owners should also plan for:

Outages
Weak signals
Dead batteries
Expired subscriptions
Failed software updates

A practical setup should include:

Local alarms, in addition to phone alerts
Battery or cellular backup, where available
Strong passwords and current firmware
Manual keys and water shutoff access
Updated emergency contact information

Unique passwords, regular updates, careful camera placement, and reputable products can reduce exposure.

Backup access also matters when a smart lock, mobile app, or network fails. Owners should always have a manual way to enter the property and control essential systems.

Frequently Asked Questions

Can Smart Devices Lower Home Insurance Costs?

Some insurers offer discounts, rebates, or credits for approved leak detectors, alarms, monitoring services, and automatic shutoff systems. Requirements vary by:

Insurer
State
Property type
Device certification

Owners should confirm eligibility before purchasing equipment.

A discount should remain a secondary benefit. Preventing a loss carries more value because avoiding a claim can:

Protect the home
Reduce disruption
Prevent an insurance deductible

Resources from Shieldly Premier Insurance Solutions may help owners consider prevention tools as part of a broader property protection plan.

How Should Rental Property Owners Use Smart Sensors?

Rental owners should focus on devices that protect units and reduce maintenance delays. Water sensors can alert property managers before leaks become major repairs.

Smart locks may create temporary access codes for maintenance teams. Thermostats can also flag unsafe temperatures between tenants.

Owners should disclose connected equipment, follow privacy laws, and limit cameras to lawful exterior locations. Indoor cameras should never be used to monitor private tenant spaces.

What Cybersecurity Steps Protect Smart Home Systems?

Owners should change default passwords and enable multifactor authentication. Firmware and mobile applications should receive regular updates. A separate Wi-Fi network for connected devices can add protection when the router supports it.

Access for former residents, contractors, and service providers should be removed promptly. Owners should also review:

Application permissions
Video storage settings
Data-sharing policies

A secure hub matters because one weak device may expose other connected systems.

Use Home Technology to Strengthen Everyday Protection

Effective home technology gives owners earlier warnings and greater control. Leak detectors, automatic shutoff valves, connected alarms, security sensors, smart outlets, and climate monitors can limit damage when installed in the right locations.

No device removes every risk. Strong protection still requires regular maintenance, safe habits, updated insurance coverage, and a clear emergency plan.

Explore our other guides and articles for practical news about protecting homes, managing risks, and making informed property decisions.

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Business

Discover What IT Technicians Do: A Complete Guide

BLACKPRESSUSA NEWSWIRE — What do IT technicians do? Learn about their essential roles and responsibilities within businesses. Discover why they are irreplaceable!

Published

2 days ago

July 23, 2026

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What do IT technicians do? IT technicians keep modern workplaces running by installing, maintaining, troubleshooting, and supporting the technology people rely on every day. They solve hardware, software, network, and security issues while helping organizations stay productive, connected, and protected from costly downtime.

A new employee sits down for their first day of work, only to find their laptop won’t connect to the company network. Minutes before an important client presentation, an IT technician diagnoses the issue, restores access, and keeps the day on track.

With an average of 317,700 openings projected each year in the field, IT technicians have become the behind-the-scenes problem solvers who help businesses, schools, healthcare facilities, and government organizations operate without interruption.

What Are the Main IT Technician Responsibilities?

IT technicians are responsible for keeping an organization’s technology systems operating efficiently and securely. Their work supports employees, customers, and business operations by ensuring computers, networks, software, and connected devices function as expected.

A large portion of the job involves responding to technical issues. When users experience problems, IT technicians investigate the cause and implement solutions. Quick response times can help reduce downtime and prevent disruptions that affect productivity.

IT technicians also install and configure new equipment. This may include:

Setting up computers for new employees
Deploying software updates
Connecting printers
Configuring mobile devices
Maintaining network equipment

As businesses adopt new technologies, technicians often help manage transitions and train users on unfamiliar systems.

Preventive maintenance is another important responsibility. Rather than waiting for problems to occur, technicians:

Monitor system performance
Install security patches
Perform backups
Identify potential risks

Troubleshooting Tips for IT Technicians

While technology issues can vary widely, following a consistent process often leads to faster and more accurate solutions. A structured approach also helps reduce guesswork and prevents small problems from becoming larger disruptions.

One of the most effective troubleshooting habits is gathering as much information as possible before making changes. Technicians should ask users detailed questions about:

Error messages
Recent updates
Unusual system behavior
When the issue first appeared

Accurate information can significantly narrow down potential causes.

It is also important to start with the simplest explanations. The following are often responsible for problems that initially appear complex:

Loose cables
Incorrect settings
Expired passwords
Outdated software
Accidental user changes
Device restart requirements
Misconfigured security settings

Checking these common causes first can save time and avoid unnecessary repairs.

Testing one solution at a time helps technicians identify what actually resolved the issue. Making multiple changes simultaneously can make it difficult to determine the root cause.

IT Technician Skills: Customer Service

Many people associate IT technicians with computers and networks, but customer service is a major part of the job. Technicians regularly assist users who may be frustrated, confused, or unable to complete important tasks because of technical problems. The ability to remain calm and professional while resolving issues can significantly improve the support experience.

Strong communication is among the essential IT skills technicians need because technical solutions are only effective if users understand them. Technicians often explain complex topics in simple language, provide step-by-step guidance, and answer questions from people with varying levels of technical knowledge. Clear communication helps build trust and reduces misunderstandings.

Customer service also involves active listening. Before a problem can be solved, technicians must gather accurate information about what the user is experiencing. Asking thoughtful questions and paying attention to details often helps identify the root cause more quickly.

Preparing For Challenges

IT technicians regularly face situations that require quick thinking, adaptability, and strong problem-solving abilities. Technology environments are constantly changing, and new software, devices, security risks, and user demands can introduce unexpected challenges. Preparing for these situations helps technicians respond more effectively when problems arise.

Continuous learning is one of the best ways to stay prepared. Many technicians invest time in training, certifications, industry publications, and hands-on practice to keep their skills current. Understanding emerging technologies can make it easier to support new systems and troubleshoot unfamiliar issues.

Time management is equally important. Technicians often juggle multiple support requests while handling urgent problems that require immediate attention. Prioritizing tasks based on business impact helps ensure critical issues are addressed quickly without neglecting routine responsibilities.

Preparation also involves developing a proactive mindset. The following can reduce the likelihood of major disruptions:

Regular system maintenance
Software updates
Security monitoring
Detailed documentation

Frequently Asked Questions

Can IT Technicians Work Remotely?

Many IT technicians can work remotely, particularly when the daily tasks of IT technicians focus on software support, user assistance, network monitoring, or cloud-based systems. Modern remote access tools allow technicians to diagnose problems, install updates, configure settings, and assist users without being physically present.

Some IT support roles still require on-site work, especially when the following are involved:

Hardware repairs
Equipment installations
Network cabling
Server maintenance
Physical security system support
Network switch configuration
Backup hardware installation

As a result, many organizations use hybrid support models where technicians split their time between remote assistance and in-person technical work.

What Are the Busiest Times of Year for IT Technicians?

The busiest times of year for IT technicians often depend on the organization. Major software updates, hardware refreshes, company growth initiatives, and cybersecurity projects can all create spikes in support requests.

Many technicians experience higher demand during the following periods:

New employee onboarding seasons
Back-to-school periods for educational institutions
Holiday shopping seasons for retailers
End-of-year system upgrades and audits
Large software or operating system rollouts
Office relocations and expansions
Tax season for financial organizations
Post-holiday equipment deployments

What Security Threats Do IT Technicians Deal With Most Often?

IT technicians regularly encounter security threats that can disrupt operations, compromise sensitive information, or create costly downtime for organizations. Their role often involves identifying risks early, responding to incidents, and helping users follow safe technology practices.

Some of the most common threats include:

Phishing emails
Ransomware attacks
Malware infections
Weak passwords
Unauthorized access attempts

Technicians also monitor for suspicious network activity and devices that fail to meet security standards.

Many security incidents begin with simple mistakes, such as clicking a malicious link or downloading an unsafe attachment. IT technicians often combine technical safeguards with user education to reduce risks.