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‘Next Level’ AI Technology Unveiled at Dreamforce Convention in S.F.

This week, Salesforce took over the Moscone Center, Yerba Buerna Center and neighboring hotels with the annual Dreamforce Convention. Day One of Dreamforce kicked off on Tuesday, September 17 with a traditional day of keynotes led by Salesforce CEO Marc Benioff. In an unprecedented move, Benioff explained how AI will be deployed in every area of industry with their new product, “agents.”

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Salesforce CEO Marc Benioff addresses a group of media professionals at the Moscone Center hosting the annual Dreamforce Convention in downtown San Francisco.
Salesforce CEO Marc Benioff addresses a group of media professionals at the Moscone Center hosting the annual Dreamforce Convention in downtown San Francisco.

By Carla Thomas

This week, Salesforce took over the Moscone Center, Yerba Buerna Center and neighboring hotels with the annual Dreamforce Convention.

Day One of Dreamforce kicked off on Tuesday, September 17 with a traditional day of keynotes led by Salesforce CEO Marc Benioff. In an unprecedented move, Benioff explained how AI will be deployed in every area of industry with their new product, “agents.”

Through agents, Salesforce and all of its partners will create a new workforce, new CRM, an entirely new and upgraded way to engage clients, customers, and potentials.

Through several speeches, talks, and demos, Benioff spoke of how AI has been integrated at Disneyland. His colleague provided a live demo with luxury retailer Saks Fifth Avenue. The demo showed how chat bots have been replaced by meta data algorithms that can simultaneously orchestrate customer service at a level like no other.

Through one customer call, an AI agent answered a voice call, understood the customer’s complex request and was able to conversationally identify the said product for a return with not only explicit item details, but the return policy, inventory of the better-sized product, along with a timeline of options for a three-day delivery or pick up at a store location in San Francisco, all in one conversation.

The level of knowledge, accuracy, and efficiency is unlike any other on an automated format. Benioff, his engineers, platform, along with other companies he has absorbed have pulled off this amazing feat.

Benioff, just like a youngster with a brand-new car, was elated to share the latest and greatest in the world of AI. The technology is sure to set the world on fire with automated tasks.

Benioff said this moment in time is as amazing as Waymo, where his technology is integrated in the self-driving cars that traverse the streets of downtown San Francisco.

“I encourage everyone to download the Waymo App and take a ride while you’re in town,” he said.  Benioff expressed that not only will humans be able work smarter and faster, but the AI will in many cases, enhance an employee’s performance as AI prompts quantum leaps of info.

Other highlights of the week included a concert with artist Pink and presentations and sessions with celebrities like Black Eyed Peas musician and tech investor Will.i.am, actress Kerry Washington, entrepreneur Ayesha Curry, and businessman Mark Cuban. The Dreamforce series will continue next week.

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Oakland Post: Week of January 8 – 14, 2025

The printed Weekly Edition of the Oakland Post: Week of January 8 – 14, 2025

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To enlarge your view of this issue, use the slider, magnifying glass icon or full page icon in the lower right corner of the browser window.

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Barbara Lee Launches Campaign for Mayor of Oakland

“At this critical moment, we must not be a city divided, but a community united,” she Lee. “If elected I will bring my hands-on leadership, new ideas and decades of experience in identifying billions in resources for our great city, so all residents and businesses are stronger and safer and our community has optimism and confidence in Oakland’s future.”

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By Post Staff

Barbara Lee on Wednesday morning formally announced her candidacy for Mayor in Oakland’s April 15 special election.

“Time and time again, Oaklanders have faced our toughest obstacles by uniting to meet our challenges,” said Lee.

“At this critical moment, we must not be a city divided but a community united,” she said. “If elected, I will bring my hands-on leadership, new ideas, and decades of experience in identifying billions in resources for our great city so all residents and businesses are stronger and safer and our community has optimism and confidence in Oakland’s future.”

“As Mayor, I’ll address our homelessness crisis, prioritize comprehensive public safety and mental health services, and lead with fiscal responsibility to deliver the core City services residents and business owners deserve. Let’s do this – together.”

“I’ve never shied away from a challenge,” said Lee. “I’m always ready to fight for Oakland.”

Watch her campaign video here, which is online at BarbaraLee4Oakland.com

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Who Wants to Be the Next Elected Mayor of Oakland?

The Oakland Post is issuing a CALL to all candidates to present their answers, plans, or solutions in response to our list of questions.

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An aerial view of the downtown Oakland skyline on a clear sunny day. The federal building and other iconic buildings fill the skyline. Photo: iStock.
An aerial view of the downtown Oakland skyline on a clear sunny day. The federal building and other iconic buildings fill the skyline. Photo: iStock.

By Paul Cobb

Many of you probably recall the oft-repeated expression when describing leadership that “many are called but few are chosen.”  We will be inundated during January with many claims of qualifications by those who want to lead Oakland.

As of Jan. 1, 2025, we have heard the names of 14 potential candidates who might become Oakland’s next Mayor.

The Oakland Post is issuing a CALL to all candidates to present their answers, plans, or solutions in response to our list of questions.

Any candidate who wishes to receive a free announcement, publicity or space in the paper must submit solutions.

  1. The first questions we propose are 1) What is your budget balancing plan?
  2. What is your position on requiring all city employees to work full-time in their designated offices rather than remotely from their homes?
  3. What is your plan to provide open-access opportunities to all police officers for overtime pay?
  4. Since many businesses, especially downtown, have closed, what is your plan to attract and increase revenues?

Please send your submissions of 300 words or less to each question to Social@postnewsgroup.com or visit www.postnewsgroup.com

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