Community

PG&E to Continue Providing Robust Support Once COVID-19 Protections End in Late June

We have been working with customers with past-due balances for more than a year and will continue these efforts months after the protections expire. PG&E will not initiate disconnections immediately after the protections end. Since March 2020, more than 1.6 million payment plans have been created for residential and commercial customers.

Published

3 years ago

April 13, 2021

Mia Lane

As the impacts of the COVID-19 pandemic start to subside,Pacific Gas and Electric Company (PG&E) reminds customers with past-due balances to explore available financial-assistance programs now, before the customer protections put in place during the pandemic end on June 30, 2021. In place since March 2020, these customer protections included suspending service disconnections for customers with unpaid bills.

Customers are encouraged to act now and not wait until protections expire if they are behind on payments. Numerous programs, tools and tips are available. Please call us at (800) 743-5000 if you have an outstanding balance. Translated support in over 250 additional languages is available at that phone number.

“We are creating early awareness around the expiration of the protections and have tools in place to help our customers look to the future. With a goal of ensuring a smooth transition, we’ve incorporated feedback from customers, key stakeholders and community leaders in the development of our transition plan once protections end,” said Marlene Santos, PG&E’s EVP of Customer Care. “Don’t wait until summer. Call us now. We’re here to help.”

The number of residential customers with past-due balances has grown almost 30% from February 2020 to February 2021.

Especially as many customers find themselves with past due amounts for the first time, PG&E will communicate early and clearly that we are here to help. Ongoing communications with customers will focus on the expiration of COVID-19 emergency customer protections, helping customers understand the status of their account, offering helpful resources and enabling customers to stay current through ongoing support and financial assistance programs.

PG&E’s proposed transition plan designed specifically to help customers manage their bills as protections are lifted was submitted to the CPUC last week for review. While awaiting official CPUC approval, PG&E will continue communicating with customers to ensure that they are aware and prepared for the anticipated expiration of the COVID-19 emergency customer protections on June 30. Proactive contact with customers during the pandemic has saved customers more than $5 million just by changing their rate plan.

Here are some actions that we plan to assist customers as the COVID-19 protections end:

• Staggering the restart of the collections and disconnection process with a grace period after the protections end to support customers facing uncertainty.

• The recertification and post-enrollment actions that customers will need to take to qualify for the California Rates for Energy Program (CARE), the Family Electric Rate Assistance Program (FERA) and the Medical Baseline Program will be spread out over the rest of 2021.

• A new online medical practitioner portal for the Medical Baseline program will be launched. To simplify the enrollment and recertification process, the portal will enable qualified medical practitioners to certify a customer’s eligibility for the Medical Baseline program online. The program provides customers an additional monthly allotment of energy at the lowest price on the current rate.

For more updates on our ongoing response to the pandemic and to learn more about financial assistance and support programs, visit pge.com/covid19.

Deanna Contreras is a spokesperson for PG&E.

Mia Lane

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Activism

Oakland Post: Week of April 24 – 30, 2024

The printed Weekly Edition of the Oakland Post: Week of April 24 – 30, 2024

Published

2 days ago

April 26, 2024

Oakland Post

To enlarge your view of this issue, use the slider, magnifying glass icon or full page icon in the lower right corner of the browser window.

Oakland Post

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Alameda County

DA Pamela Price Stands by Mom Who Lost Son to Gun Violence in Oakland

Last week, The Post published a photo showing Alameda County District Attorney Pamela Price with Carol Jones, whose son, Patrick DeMarco Scott, was gunned down by an unknown assailant in 2018.

Published

6 days ago

April 22, 2024

Oakland Post

District Attorney Pamela Price with Carol Jones

Publisher’s note: Last week, The Post published a photo showing Alameda County District Attorney Pamela Price with Carol Jones, whose son, Patrick DeMarco Scott, was gunned down by an unknown assailant in 2018. The photo was too small for readers to see where the women were and what they were doing. Here we show Price and Jones as they complete a walk in memory of Scott. For more information and to contribute, please contact Carol Jones at 510-978-5517 at morefoundation.help@gmail.com. Courtesy photo.

Oakland Post

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City Government

Vallejo Welcomes Interim City Manager Beverli Marshall

At Tuesday night’s Council meeting, the Vallejo City Council appointed Beverli Marshall as the interim city manager. Her tenure in the City Manager’s Office began today, Wednesday, April 10. Mayor Robert McConnell praised Marshall’s extensive background, noting her “wide breadth of experience in many areas that will assist the City and its citizens in understanding the complexity of the many issues that must be solved” in Vallejo.

Published

6 days ago

April 22, 2024

Oakland Post

Beverli Marshall began her first day with the City on April 10. ICMA image.

Special to The Post

At Tuesday night’s Council meeting, the Vallejo City Council appointed Beverli Marshall as the interim city manager. Her tenure in the City Manager’s Office began today, Wednesday, April 10.

Mayor Robert McConnell praised Marshall’s extensive background, noting her “wide breadth of experience in many areas that will assist the City and its citizens in understanding the complexity of the many issues that must be solved” in Vallejo.

Current City Manager Michael Malone, whose official departure is slated for April 18, expressed his well wishes. “I wish the City of Vallejo and Interim City Manager Marshall all the best in moving forward on the progress we’ve made to improve service to residents.” Malone expressed his hope that the staff and Council will work closely with ICM Marshall to “ensure success and prosperity for the City.”

According to the Vallejo Sun, Malone stepped into the role of interim city manager in 2021 and became permanent in 2022. Previously, Malone served as the city’s water director and decided to retire from city service e at the end of his contract which is April 18.

“I hope the excellent work of City staff will continue for years to come in Vallejo,” he said. “However, recent developments have led me to this decision to announce my retirement.”

When Malone was appointed, Vallejo was awash in scandals involving the housing division and the police department. A third of the city’s jobs went unfilled during most of his tenure, making for a rocky road for getting things done, the Vallejo Sun reported.

At last night’s council meeting, McConnell explained the selection process, highlighting the council’s confidence in achieving positive outcomes through a collaborative effort, and said this afternoon, “The Council is confident that by working closely together, positive results will be obtained.”

While the search for a permanent city manager is ongoing, an announcement is expected in the coming months.

On behalf of the City Council, Mayor McConnell extended gratitude to the staff, citizen groups, and recruitment firm.

“The Council wishes to thank the staff, the citizens’ group, and the recruitment firm for their diligent work and careful consideration for the selection of what is possibly the most important decision a Council can make on behalf of the betterment of our City,” McConnell said.

The Vallejo Sun contributed to this report.