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19-Year Old Black Biz Expert Gets Big Buy

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By Princess Hayes
Special to the NNPA via The Atlanta Daily World

Earlier this year, while still just a freshmen in college, 19-year old Sherron A. Stevens released his first-ever book, entitled Undercover Customer: 100 Ways to Fix Your Broken Customer Service. This book provides 100 ways to deliver great customer service. Stevens, although a rookie in the industry, took his own front-line customer experiences from working at Chick-fil-a and put them into an easy-to-read guide.

The release of the book led to tons of publicity for Stevens, and even led to a major career opportunity for him. Stevens was recruited as a summer intern by Root Inc., an Ohio-based strategy execution consulting company, to work with the organization’s “Customers for Life” team. They were so impressed him and his book, that they have decided to buy more than 100 copies for each of their employees to have a personal copy.

“I am overwhelmed at the support of everyone around me including family, friends and co-workers. When you find a passion, EVERY single door will open. I never thought that Customer Service would be something I would be doing for the rest of my life,” Stevens.

Stevens, who has just completed his freshmen year of college, is working towards his Associates of Business degree from a local community college in Ohio. Upon completion, he is planning to transfer to Ohio University to get a Bachelor of Applied Human and Consumer Sciences (Customer Service).

He is a first generation college student who is letting nothing get in his way of success, and is hoping to take all of his experiences along with his college degree and start his own customer service consulting and training company. “I want to be an innovator in the Customer Service Business and connect people daily,” he says.

Here’s what others are saying about Undercover Customer:

“Sherron Stevens is passionate about everything he does including serving guests and working hard. He is always ready to laugh and brighten someone’s day.” — Karen Bolumen (Owner/Operator for Chick-fil-a)

“Customers and Service providers – young and old alike – will benefit from this book, and from this new author who surely will make great and welcome contributions to our world.” — Ron Kaufman (Author and Founder of UP! Your Service)

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Oakland Post: Week of March 4 – 10, 2026

The printed Weekly Edition of the Oakland Post: Week of March 4 – 10, 2026

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Oakland Post: Week of February 25 – March 3, 2026

The printed Weekly Edition of the Oakland Post: Week of – February 25 – March 3, 2026

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Chase Oakland Community Center Hosts Alley-Oop Accelerator Building Community and Opportunity for Bay Area Entrepreneurs

Over the past three years, the Alley-Oop Accelerator has helped more than 20 Bay Area businesses grow, connect, and gain meaningful exposure. The program combines hands-on training, mentorship, and community-building to help participants navigate the legal, financial, and marketing challenges of small business ownership.

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Bay Area entrepreneurs attend the Alley-Oop Accelerator, a small business incubation program at Chase Oakland Community Center. Photo by Carla Thomas.
Bay Area entrepreneurs attend the Alley-Oop Accelerator, a small business incubation program at Chase Oakland Community Center. Photo by Carla Thomas.

By Carla Thomas

The Golden State Warriors and Chase bank hosted the third annual Alley-Oop Accelerator this month, an empowering eight-week program designed to help Bay Area entrepreneurs bring their visions for business to life.

The initiative kicked off on Feb. 12 at Chase’s Oakland Community Center on Broadway Street, welcoming 15 small business owners who joined a growing network of local innovators working to strengthen the region’s entrepreneurial ecosystem.

Over the past three years, the Alley-Oop Accelerator has helped more than 20 Bay Area businesses grow, connect, and gain meaningful exposure. The program combines hands-on training, mentorship, and community-building to help participants navigate the legal, financial, and marketing challenges of small business ownership.

At its core, the accelerator is designed to create an ecosystem of collaboration, where local entrepreneurs can learn from one another while accessing the resources of a global financial institution.

“This is our third year in a row working with the Golden State Warriors on the Alley-Oop Accelerator,” said Jaime Garcia, executive director of Chase’s Coaching for Impact team for the West Division. “We’ve already had 20-plus businesses graduate from the program, and we have 15 enrolled this year. The biggest thing about the program is really the community that’s built amongst the business owners — plus the exposure they’re able to get through Chase and the Golden State Warriors.”

According to Garcia, several graduates have gone on to receive vendor contracts with the Warriors and have gained broader recognition through collaborations with JPMorgan Chase.

“A lot of what Chase is trying to do,” Garcia added, “is bring businesses together because what they’ve asked for is an ecosystem, a network where they can connect, grow, and thrive organically.”

This year’s Alley-Oop Accelerator reflects that vision through its comprehensive curriculum and emphasis on practical learning. Participants explore the full spectrum of business essentials including financial management, marketing strategy, and legal compliance, while also preparing for real-world experiences such as pop-up market events.

Each entrepreneur benefits from one-on-one mentoring sessions through Chase’s Coaching for Impact program, which provides complimentary, personalized business consulting.

Garcia described the impact this hands-on approach has had on local small business owners. He recalled one candlemaker, who, after participating in the program, was invited to provide candles as gifts at Chase events.

“We were able to help give that business exposure,” he explained. “But then our team also worked with them on how to access capital to buy inventory and manage operations once those orders started coming in. It’s about preparation. When a hiccup happens, are you ready to handle it?”

The Coaching for Impact initiative, which launched in 2020 in just four cities, has since expanded to 46 nationwide.

“Every business is different,” Garcia said. “That’s why personal coaching matters so much. It’s life-changing.”

Participants in the 2026 program will each receive a $2,500 stipend, funding that Garcia said can make an outsized difference. “It’s amazing what some people can do with just $2,500,” he noted. “It sounds small, but it goes a long way when you have a plan for how to use it.”

For Chase and the Warriors, the Alley-Oop Accelerator represents more than an educational initiative, it’s a pathway to empowerment and economic inclusion. The program continues to foster lasting relationships among the entrepreneurs who, as Garcia put it, “build each other up” through shared growth and opportunity.

“Starting a business is never easy, but with the right support, it becomes possible, and even exhilarating,” said Oscar Lopez, the senior business consultant for Chase in Oakland.

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