Technology

Can Phone Companies Do More to Block Robocalls?

Published

12 years ago

April 8, 2015

In this photo taken April 3, 2015, Jeri Vargas takes a phone call at her mother’s home in the Sherman Oaks area of Los Angeles. Jeri Vargas put her elderly mother on the Do Not Call list years ago. So why is the 88-year-old woman with Alzheimers disease still getting several recorded phone calls a day pitching her everything from vacation cruises to medical alert devices and fire extinguishers? (AP Photo/Damian Dovarganes)

ANNE FLAHERTY, Associated Press

WASHINGTON (AP) — Tired of those annoying, sometimes costly, robocalls favored by scammers?

The Federal Communications Commission is being asked to consider whether more can be done to block the automated phone calls, but the options appear to be limited.

The convergence of Internet and phone lines has made it easier to blast out hundreds of thousands of calls in a matter of minutes to see who takes the bait. The question of whether these calls can be blocked has never been more pressing than around tax season, when many pretend to come from the IRS.

The phone companies say they worry that automatic call-blocking might run afoul of laws requiring them to connect phone calls and have asked the FCC to clarify that it doesn’t. Many carriers offer call-blocking services to consumers, sometimes for a fee. But they also don’t want regulators to create any hard-and-fast rules, which they say could be difficult to implement.

Consumer groups counter that the phone companies are dragging their feet for no good reason and that, once given the green light from the FCC, could block most robocalls if they wanted.

“It is time for AT&T to provide free, effective solutions to this problem immediately, so that unwanted robocalls are stopped before they reach us,” wrote Tim Marvin with Consumers Union in a recent letter to AT&T. The group, which has organized an online petition at EndRobocalls.com, sent similar letters to Verizon and Century Link.

AT&T says it’s not as easy as it sounds. Robocallers can easily “spoof” their identity and location by pretending to be from a legitimate source or by altering the caller ID. So blocking robocalls is “a bit like a game of Whac-A-Mole: just as numbers are identified for blocking, the robocaller spoofs another number,” the company said in an FCC filing.

The U.S. passed the widely popular “Do Not Call” legislation in 2003. Commercial telemarketers are not allowed to call you if you’ve put your number in the registry unless they have “an established business relationship” with you. But unsolicited phone calls remain a top consumer complaint. The Federal Trade Commission, which goes after businesses for deceptive business practices, say it receives on average of 150,000 complaints a month on robocalls and has filed more than 100 lawsuits against violators of the Do Not Call rules.

Still, regulators and phone companies say they remain stumped on how to fix the problem for good.

“For every company we can shut down, there are probably 10 to 100 companies that can pop up in its place,” said Patty Hsue, an FTC staff attorney who leads the agency’s technical initiatives against robocalls.

A common example is “Rachel from Cardholder Services.” The automated voice recording encourages listeners to press a number, which connects them with someone who promised to lower their interest rates in exchange for an upfront fee. The FTC was able to trace the calls back to multiple people inside the U.S. and demand refund checks, but copycat scams continue.

Jeri Vargas says she put her mother on the “Do Not Call” list several years ago, but the 88-year-old woman diagnosed with Alzheimer’s disease still gets several recorded phone calls a day pitching her on everything from vacation cruises to medical alert devices and fire extinguishers.

Aggressive telemarketing calls tipped Vargas off to her mother’s failing health, she says. Yachting equipment arrived at the house one day, followed by magazines, books and light bulbs her mom didn’t need. Vargas hid her mom’s credit cards, only to find out later that a man claiming to sell fire extinguishers had her mom search through old statements to provide him a credit card number. Vargas says she thinks that robocalls were an easy way of identifying her mother as a vulnerable target. Now the phone rings all day long, but Vargas is reluctant to get rid of the line in case of an emergency.

“I don’t mind if someone calls me because I can say, ‘No thank you,'” said Vargas. “But it’s hard for someone like my mom.”

The problem has gotten so bad nationwide that the FTC in 2012 began offering cash prizes for technical solutions. Among the winners is Nomorobo, which hangs up on robocallers for you. But it only was built to work on certain phone lines, namely Voice-over-Internet Protocol, or VoIP.

Consumers groups say that the emergence of Nomorobo and other anti-robocalling technologies suggest the phone companies have the technical ability to spot obviously fraudulent calls.

Enter the National Association of Attorneys General. The group of state lawyers last fall, led by Missouri and Indiana, asked the FCC to clarify whether blocking robocalls might violate any telecommunications statutes. The major carriers say they agree that some legal guidance would be useful, but they also say they don’t want to become beholden to any new regulation. USTelecom, an industry group, said in a statement that “complex technological and legal issues” remain.

The FCC confirmed this month that it is reviewing the NAAG petition, as it’s required to do with any petition, but declined to comment further. There’s no deadline for the agency to respond.

___

Follow Anne Flaherty at http://twitter.com/AnneKFlaherty

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AG Bonta Announces Action on Cryptocurrency, Sextortion Fraud – Increasingly Targeting Gen-Z

California Attorney General Rob Bonta is warning residents about a surge in cryptocurrency fraud and online sextortion schemes that increasingly target Gen Z through social media platforms. With internet-based scams costing Americans nearly $21 billion in 2023, Bonta highlighted how artificial intelligence and deepfakes allow criminals to impersonate loved ones and promote fraudulent investment groups. The Attorney General’s Office has already shut down over 100 fraudulent websites and is now utilizing new legislative tools to recover assets for victims. Read more.

Published

1 week ago

November 3, 2026

Post News Group

By Bo Tefu, California Black Media

California Attorney General Rob Bonta warned residents about rising cryptocurrency fraud and online sextortion scams, urging Californians to recognize warning signs and protect themselves as scammers increasingly target younger people through social media.

Speaking at a news conference on Oct. 19, Bonta said Americans lost $20.9 billion to internet-based scams in 2025, including $11.4 billion to cryptocurrency scams. He said artificial intelligence, deepfakes, and malicious smart contracts have made fraud easier to carry out and more difficult to detect and prevent.

While older Californians remain targets, Bonta said his office has seen a sharp rise in reports of Gen Z consumers being targeted on platforms such as Twitch, TikTok, and Instagram.

One growing scheme involves so-called rug-pull scams, in which fraudsters promote low-priced stocks or volatile cryptocurrencies through online investment groups and streaming communities. After generating interest and driving up prices, scammers sell their holdings, causing values to collapse and leaving investors with losses.

Bonta also warned about sextortion, in which scammers trick or coerce victims into sharing explicit images before threatening to distribute them to friends and family unless they pay. He advised victims not to give in to demands, saying scammers often do not release the images when victims refuse to pay. Instead, he recommended ignoring and blocking the perpetrators.

Another scheme, known as recovery fraud, targets people who have already lost money to cryptocurrency scams. Fraudsters impersonate blockchain recovery specialists or law enforcement officials and demand additional payments while promising to recover stolen assets.

Bonta urged Californians to be skeptical of promises of large returns on small investments, fake cryptocurrencies resembling established ones, and celebrity endorsements that may have been generated using artificial intelligence. He also warned that scammers can use AI to impersonate loved ones through manipulated video and audio.

“Never use a crypto ATM,” Bonta said, emphasizing that transactions can be difficult to trace and reverse and that the machines lack adequate consumer protections.

His office has shut down more than 100 fraudulent websites over the past two years that collectively scammed victims out of at least $8.3 million, he said.

Bonta also highlighted Senate Bill 1208, which he said was recently signed into law. The measure allows law enforcement to petition a court to return seized cryptocurrency to victims, including when alleged perpetrators are outside U.S. jurisdiction.

Residents who have fallen victim to scams can report them to the California Department of Justice at oag.ca.gov/report.

Bonta also urged victims not to feel embarrassed, stressing that scammers are responsible for the harm they cause.

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Black History

OP-ED: The Black Church Writes AI’s Next Chapter

BLACKPRESSUSA NEWSWIRE — I implore my fellow faith leaders to use these tools. Start now and use them with wisdom. We count on each and every one of you to make sure our communities help write the next chapter of this story. This rapid change is not as unfamiliar as it may sound. My first understanding of AI came from using a calculator for the first time in grade school. We did not call it AI, but it was a tool that helped me work through mathematical equations hours more efficiently.

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For generations, the Black church has stood strong in our communities through every historical change this country has experienced. During the civil rights movement and in recent times, faith leaders have helped uplift Black sanctuaries to register voters, keep food pantries open for people in need, and sit with families in hospital rooms in their most desperate moments. When our people faced new trials, they could always look to our faith leaders and the church to lean in to help us be included in these transformative changes.

Artificial intelligence is the latest revolutionary change to impact our society, and much like other transformations before us, underserved communities often get left behind.

I was recently featured in a report entitled “Faith, Community & AI” and it found that people send ChatGPT more than 70 million messages a week about religion. Nearly 22 million involve studying sacred texts, and 16 million ask about religious practices and holy days. Our members make up part of those numbers. They bring questions of faith to these tools every day.

Pastors have noticed, and according to a September 2025 Lifeway Research survey of 1,003 Protestant pastors, 42 percent said they use or experiment with AI in ministry. I count myself among them.

I write my sermons by hand, through prayer and study. When I finish a draft, I ask ChatGPT this question: “Where might this sermon become unclear or difficult to follow for someone early in their walk of faith?” It shows me gaps in my preparation, like where I incorrectly assumed everyone would know the context of who the Pharisees were. Then, change comes from my own pen, not the robot. The tool helps me reach the person in the back pew while the message still comes from me.

If I could have my wish, our whole community would take a similar posture. We must use these tools, understand them, and most importantly be present to help shape them if we want to be included in the coming change.

I implore my fellow faith leaders to use these tools. Start now and use them with wisdom. We count on each and every one of you to make sure our communities help write the next chapter of this story. This rapid change is not as unfamiliar as it may sound. My first understanding of AI came from using a calculator for the first time in grade school. We did not call it AI, but it was a tool that helped me work through mathematical equations hours more efficiently.

It starts with training; there is no involvement without understanding. Free AI trainings have begun in our churches and community centers across the nation. Every faith leader should sign up and, when possible, encourage members of your congregations to join you. By learning how to use AI, we can better understand what it can do, make up our own minds about its impact, and have a say in how it shapes our communities.”

Next, we must be at the tables where the builders of these tools make decisions. Presence is the first step toward understanding, and that gap is only bridged through a coordinated effort. How can any tool serve a community well if that community is not part of the conversation? Our traditions, needs, and concerns must be accounted for, and Black faith leaders are already making that happen. OpenAI’s recent Faith report states plainly that AI should never become an arbiter of religious truth. I fully intend to hold the company to its word, and the most effective way I can do that is from inside.

I will close with this––we must diligently protect what only the church can give. A believer in Seoul, Korea quoted in the report warned, “if you pour every struggle into a private chat, your pastor and your friends may never learn you need help.” A chatbot will not sit with a grieving family or pray with you at two in the morning. As we adopt this technology, it is up to us to ensure it keeps people connected to each other and to their church.

Rev. Dr. Adolphus Lacey is senior pastor of Bethany Baptist Church in Brooklyn, New York.

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Black History

OP-ED: The Black Church Writes AI’s Next Chapter

Published

3 weeks ago

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Artificial intelligence is the latest revolutionary change to impact our society, and much like other transformations before us, underserved communities often get left behind.

Pastors have noticed, and according to a September 2025 Lifeway Research survey of 1,003 Protestant pastors, 42 percent said they use or experiment with AI in ministry. I count myself among them.