Technology

Internet Outages Reveal Gaps in US Broadband Infrastructure

Published

11 years ago

March 28, 2015

FILE - In this Feb. 25, 2015, file photo, Zak Holland opens up a computer at a store on the Northern Arizona University campus in Flagstaff, Ariz., as much of the region was experiencing an Internet and phone outage that was linked to vandalism of a fiber-optic line. The outages have revealed what experts acknowledge is a glaring vulnerability for parts of the high-speed Internet highway in the U.S. that has become so essential for daily life. (AP Photo/Felicia Fonseca, File)

In this Feb. 25, 2015, file photo, Zak Holland opens up a computer at a store on the Northern Arizona University campus in Flagstaff, Ariz., as much of the region was experiencing an Internet and phone outage that was linked to vandalism of a fiber-optic line. (AP Photo/Felicia Fonseca, File)

Felicia Fonseca and David A. Lieb, ASSOCIATED PRESS

FLAGSTAFF, Ariz. (AP) — When vandals sliced a fiber-optic cable in the Arizona desert last month, they did more than time-warp thousands of people back to an era before computers, credit cards or even phones. They exposed a glaring vulnerability in the nation’s Internet infrastructure: no backup systems in many places.

Because Internet service is largely unregulated by the federal government and the states, decisions about network reliability are left to the service providers. Industry analysts say these companies generally do not build alternative routes, or redundancies, unless they believe it is worthwhile financially.

The result: While most major metropolitan areas in the U.S. have backup systems, some smaller cities and many rural areas do not.

“The more rural the location, the more likely that there’s only one road in and out of that location,” said Sean Donelan, a former infrastructure security manager in the U.S. Homeland Security Department who now works for a cybersecurity firm. “If someone manages to cut that fiber, you’ll generally see a one- or two- or three-day outage.”

Despite its own warnings about such vulnerabilities two decades ago, the federal government has taken no steps to require Internet companies to have backup systems, even as it has provided billions of dollars in subsidies to expand broadband Internet into unserved areas.

“Our first responsibility is to make sure that people actually have service,” said Agriculture Secretary Tom Vilsack, co-chairman of President Barack Obama’s newly created Broadband Opportunity Council.

In northern Arizona last month, tens of thousands of residents were without Internet service — some for up to 15 hours — after vandals cut through an underground bundle of fiber-optic cables owned by CenturyLink. ATMs went down, stores couldn’t process credit cards, college students in Flagstaff had to put their research on hold, and even 911 emergency service was lost.

Earlier this month, several thousand people lost Internet and phone service for half a day when an electric company crew accidentally cut a fiber-optic line in northern New Mexico.

When an underwater fiber-optic cable became wrapped around a big rock and broke in 2013, some residents of Washington state’s San Juan Islands were without Internet and telephone service for 10 days.

Among them was aerospace consultant Mike Loucks, who said he was shocked to find out his home phone, cellphone and Internet service did not work independently of each other. All went down because they relied on the same cable. He ended up taking a ferry to the mainland to dial in to conference calls from his car outside a McDonald’s.

“When I figured out what all had been routed to this cable, it’s a single-point failure thing,” he said. “That’s pretty dumb. Why don’t you guys have a backup cable?”

He was so frustrated that he switched Internet providers.

CenturyLink, the broadband provider in the Arizona and Washington outages, declined to make officials available for an interview about its Internet infrastructure. But spokeswoman Linda Johnson said in an email that the company acts quickly to restore service and “is constantly investing in its local network and strives to deliver new services and build redundancy where possible.”

After the San Juan Islands outage, CenturyLink spent $500,000 to install a microwave system that now backs up the underwater cable. A microwave system is wireless technology that relies on a series of above-ground antennas or towers to transmit data. It’s more often used in rural areas.

Companies have been deploying more than 10 million miles of fiber annually in the U.S., increasing the risk of damage from backhoes, trench-diggers and shovels, according to an analysis by a network reliability committee of the Alliance for Telecommunications Industry Solutions. The number of outages on high-capacity fiber-optic lines in the U.S. more than doubled from 221 in 2010 to 487 last year, according to the Federal Communications Commission.

Fiber-optic cables form the spine of the Internet. A fiber bundle contains dozens of tiny glass fibers — each about the width of a human hair — that use light waves to transmit data. The fibers often are buried along existing rights of way for highways, railroads or pipelines. It is common for a telecommunications company to install the cables and then lease space on them to others.

That saves money for everyone involved. But it also means outages can affect a wide variety of services.

As early as 1995, the U.S. Commerce Department’s National Institute of Standards and Technology warned that the “power of optical fiber technology is diminishing the number of geographic transmission routes,” concentrating the flow of information and “resulting in an increase in network vulnerability.”

Since 2009, the U.S. Agriculture and Commerce departments have provided about $10 billion in grants and loans to expand broadband Internet access. The departments said recipients were encouraged but not required to build redundancies into their projects.

The FCC says about half the rural U.S. lacks access to high-speed Internet service. It plans to distribute about $20 billion over the next five years to support rural broadband. It does not require recipients to build network backup systems against outages.

The funding “is designed to expand broadband to as many rural Americans as possible while not increasing the cost of the program” to customers, FCC spokesman Mark Wigfield said.

The FCC recently increased its oversight of Internet providers by classifying them as “telecommunications services” that must operate in the public interest. But that doesn’t carry any new mandate for Internet network redundancies, because such backups aren’t required of phone companies, he said.

Some states have laws specifically barring the regulation of Internet service, and it’s outside the jurisdiction of many state utility regulatory agencies.

Washington state Rep. Jeff Morris, who represents the San Juan Islands and is chairman of the House Technology and Economic Development Committee, said lawmakers are hesitant to require redundant lines for fear they will lead to higher Internet and phone bills for their constituents. His colleagues have discussed taxing access to Internet services, but that is prohibited by federal law.

“It really spoils our ability to generate revenue to give better service and reliability to our constituents,” he said.

Some state officials are nonetheless trying to nudge Internet providers to develop backup plans.

“Dependability is premier to the Internet these days,” said Sandy Jones, a member of New Mexico’s Public Regulation Commission. “Redundancy — two paths out, three paths out — is really critical for businesses. Just think of restaurants, gas stations, all the things that shut down when there’s no Internet line.”

___

Lieb reported from Jefferson City, Missouri.

___

Follow David A. Lieb at https://twitter.com/DavidLieb and Felicia Fonseca at https://twitter.com/FonsecaAP .
Copyright 2015 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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Activism

OP-ED: AB 1349 Puts Corporate Power Over Community

Since Ticketmaster and Live Nation merged in 2010, ticket prices have jumped more than 150 percent. Activities that once fit a family’s budget now take significant disposable income that most working families simply don’t have. The problem is compounded by a system that has tilted access toward the wealthy and white-collar workers. If you have a fancy credit card, you get “presale access,” and if you work in an office instead of a warehouse, you might be able to wait in an online queue to buy a ticket. Access now means privilege.

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Bishop Joseph Simmons, Senior Pastor, Greater St. Paul Baptist Church, Oakland

By Bishop Joseph Simmons, Senior Pastor, Greater St. Paul Baptist Church, Oakland

As a pastor, I believe in the power that a sense of community can have on improving people’s lives. Live events are one of the few places where people from different backgrounds and ages can share the same space and experience – where construction workers sit next to lawyers at a concert, and teenagers enjoy a basketball game with their grandparents. Yet, over the past decade, I’ve witnessed these experiences – the concerts, games, and cultural events where we gather – become increasingly unaffordable, and it is a shame.

These moments of connection matter as they form part of the fabric that holds communities together. But that fabric is fraying because of Ticketmaster/Live Nation’s unchecked control over access to live events. Unfortunately, AB 1349 would only further entrench their corporate power over our spaces.

Power over live events is concentrated in a single corporate entity, and this regime operates without transparency or accountability – much like a dictator. Ticketmaster controls 80 percent of first-sale tickets and nearly a third of resale tickets, but they still want more. More power, more control for Ticketmaster means higher prices and less access for consumers. It’s the agenda they are pushing nationally, with the help of former Trump political operatives, who are quietly trying to undo the antitrust lawsuit launched against Ticketmaster/Live Nation under President Biden’s DOJ.

That’s why I’m deeply concerned about AB 1349 in its current form. Rather than reining in Ticketmaster’s power, the bill risks strengthening it, aligning with Trump. AB 1349 gives Ticketmaster the ability to control a consumer’s ticket forever by granting Ticketmaster’s regime new powers in state law to prevent consumers from reselling or giving away their tickets. It also creates new pathways for Ticketmaster to discriminate and retaliate against consumers who choose to shop around for the best service and fees on resale platforms that aren’t yet controlled by Ticketmaster. These provisions are anti-consumer and anti-democratic.

California has an opportunity to stand with consumers, to demand transparency, and to restore genuine competition in this industry. But that requires legislation developed with input from the community and faith leaders, not proposals backed by the very company causing the harm.

Will our laws reflect fairness, inclusion, and accountability? Or will we let corporate interests tighten their grip on spaces that should belong to everyone? I, for one, support the former and encourage the California Legislature to reject AB 1349 outright or amend it to remove any provisions that expand Ticketmaster’s control. I also urge community members to contact their representatives and advocate for accessible, inclusive live events for all Californians. Let’s work together to ensure these gathering spaces remain open and welcoming to everyone, regardless of income or background.

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Alameda County

OPINION: Argent Materials Oakland CleanTech Community Asset Helps Those In Need

Alameda County Supervisor Lena Tam had this to say about Argent Materials as an Oakland community asset: “Congratulations to Argent Materials and its President and Founder, Bill Crotinger! The company is now fully operational, recycling an impressive 99.99% of concrete and asphalt debris, which helps divert thousands of tons of construction waste from landfills. They are also proud to announce that 50% of their team consists of local hires. In celebration of Thanksgiving, and despite stormy weather last week, the Alameda County Sheriffs, alongside Mr. Crotinger and Argent Materials’ dedicated staff distributed turkeys and pies as a heartfelt gesture of gratitude to the community.”

Published

4 months ago

October 21, 2025

Oakland Post

Photo courtesy Argent Materials, Inc.

Zennie Abraham
CEO, Zennie62Media

Argent Materials, the Oakland business that turns old concrete and asphalt into new construction products, generally goes by “Argent Materials Oakland CleanTech” but should be called “Argent Materials East Oakland CleanTech for The Community”. Here’s why.

First, Argent Materials is located at 8300 Baldwin St, right in the Coliseum Industrial Zone, just a three-minute drive from the Oakland-Alameda County Coliseum Complex. That’s in East Oakland, and just a city-block walk from the Oakland Coliseum BART Station.

Second, Argent Materials has been a friend to East Oakland and what some, like the members of the Oakland Private Industry Council, would call a “community asset”. In 2024, Argent Materials founder and President Bill Crotinger was named Leader of the Year by the Oakland Private Industry Council (OPIC) “I was humbled and honored to be named Leader of the Year by the Oakland Private Industry Council. Truly an honor. My heartfelt thanks to my friend and mentor Pastor Raymond Lankford and all the wonderful people at OPIC.”

ABI Foundry reports that Argent Materials led a community clean up for the residents and businesses of Russett Street as well as San Leandro Street. An ABI Foundry team member said “Bill Crotinger at Argent Materials spearheaded the initiative to clean San Leandro street, from Hegenburger to 98th Ave. along the side of BART. AB&I enjoyed participating along with Acts Full Gospel C.O.G.I.C (Men of Valor), Good Hope Missionary Baptist Church-Oakland (Reverend Michael Jones) and Argent Materials. You should see how it looks now. It is AMAZING! It takes an ambitious mind to make a difference block by block.”

What Is Cleantech And Why Is It Important to Oakland And Argent Materials?

Clean technology (Clean Tech) refers to products, services, and processes that mitigate negative environmental impacts by increasing energy efficiency, promoting resource sustainability, and minimizing waste and pollution, ultimately contributing to a low-carbon, and more sustainable economy.

What is The Clean Tech of Argent Materials of Oakland?

In Argent Materials’ context, “cleantech” refers to their sustainable business model which includes recycling concrete and asphalt into new aggregate materials, diverting waste from landfills, and using renewable diesel for their fleet to achieve carbon neutrality and protect the environment. This business approach Argent Materials uses aligns with the broader definition of cleantech, which involves products, services, and processes that reduce negative environmental impacts through resource efficiency and environmental protection

Clean Tech, or green tech as Argent Materials of Oakland does it, is defined as any technology that minimizes negative environmental impact by reducing human consumption of natural resources and by promoting more sustainable and efficient resource use.

Argent Materials will continue to be a cleantech community asset to Oakland well into the future.

Stay tuned.

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Activism

Golden State Warriors Program Is Inspiring Next Generation of Female Engineers

Breaking down barriers and biases that deter young girls from pursuing STEAM subjects is essential for creating a level playing field and ensuring equal opportunities for all. By challenging stereotypes and promoting a culture of inclusivity and diversity in STEAM fields, experts believe young girls can be empowered to pursue their interests and aspirations without limitations confidently. Encouraging mentorship, providing access to resources, and celebrating girls’ achievements in STEAM are all crucial steps in creating a supportive environment that fosters success.

Published

11 months ago

March 23, 2025

Oakland Post

Front Row: UC Berkeley Steel Bridge Team Back Row: Girls, Inc. Participants. Photo courtesy of the Golden State Warriors.

By Y’Anad Burrell

The Golden State Warriors and e-commerce giant Rakuten are joining forces to inspire the next generation of female engineers through Building STEAM Futures, part of The City Calls campaign.

Organizers say the initiative is founded on the idea that science, technology, engineering, arts, and mathematics (STEAM) are crucial fields for innovation and progress, and empowering young girls to pursue careers in these areas is more important than ever. Studies consistently show that girls are underrepresented in STEAM fields, resulting in a gender disparity that limits potential and hinders diversity.

On Saturday, March 8, International Women’s Day, the Warriors and Rakuten hosted 20 middle school girls from Girls Inc. of Alameda County at Chase Center’s Above the Rim for a hands-on bridge-building experience. The young girls from Girls, Inc. of Alameda County had an opportunity to design, build and test their own bridge prototypes and learn the fundamentals of bridge construction from the Engineering Alliance and the UC Berkeley Steel Bridge Team.

This STEAM experience for the girls followed the first session in January, where they took a behind-the-scenes tour of the Golden Gate Bridge, learning about its design and construction from industry experts. The City Calls campaign, tipped off with the unveiling the Warriors’ new bridge-themed City Edition jerseys and court design earlier this year.