Technology

Internet Outages Reveal Gaps in US Broadband Infrastructure

Published

12 years ago

March 28, 2015

FILE - In this Feb. 25, 2015, file photo, Zak Holland opens up a computer at a store on the Northern Arizona University campus in Flagstaff, Ariz., as much of the region was experiencing an Internet and phone outage that was linked to vandalism of a fiber-optic line. The outages have revealed what experts acknowledge is a glaring vulnerability for parts of the high-speed Internet highway in the U.S. that has become so essential for daily life. (AP Photo/Felicia Fonseca, File)

In this Feb. 25, 2015, file photo, Zak Holland opens up a computer at a store on the Northern Arizona University campus in Flagstaff, Ariz., as much of the region was experiencing an Internet and phone outage that was linked to vandalism of a fiber-optic line. (AP Photo/Felicia Fonseca, File)

Felicia Fonseca and David A. Lieb, ASSOCIATED PRESS

FLAGSTAFF, Ariz. (AP) — When vandals sliced a fiber-optic cable in the Arizona desert last month, they did more than time-warp thousands of people back to an era before computers, credit cards or even phones. They exposed a glaring vulnerability in the nation’s Internet infrastructure: no backup systems in many places.

Because Internet service is largely unregulated by the federal government and the states, decisions about network reliability are left to the service providers. Industry analysts say these companies generally do not build alternative routes, or redundancies, unless they believe it is worthwhile financially.

The result: While most major metropolitan areas in the U.S. have backup systems, some smaller cities and many rural areas do not.

“The more rural the location, the more likely that there’s only one road in and out of that location,” said Sean Donelan, a former infrastructure security manager in the U.S. Homeland Security Department who now works for a cybersecurity firm. “If someone manages to cut that fiber, you’ll generally see a one- or two- or three-day outage.”

Despite its own warnings about such vulnerabilities two decades ago, the federal government has taken no steps to require Internet companies to have backup systems, even as it has provided billions of dollars in subsidies to expand broadband Internet into unserved areas.

“Our first responsibility is to make sure that people actually have service,” said Agriculture Secretary Tom Vilsack, co-chairman of President Barack Obama’s newly created Broadband Opportunity Council.

In northern Arizona last month, tens of thousands of residents were without Internet service — some for up to 15 hours — after vandals cut through an underground bundle of fiber-optic cables owned by CenturyLink. ATMs went down, stores couldn’t process credit cards, college students in Flagstaff had to put their research on hold, and even 911 emergency service was lost.

Earlier this month, several thousand people lost Internet and phone service for half a day when an electric company crew accidentally cut a fiber-optic line in northern New Mexico.

When an underwater fiber-optic cable became wrapped around a big rock and broke in 2013, some residents of Washington state’s San Juan Islands were without Internet and telephone service for 10 days.

Among them was aerospace consultant Mike Loucks, who said he was shocked to find out his home phone, cellphone and Internet service did not work independently of each other. All went down because they relied on the same cable. He ended up taking a ferry to the mainland to dial in to conference calls from his car outside a McDonald’s.

“When I figured out what all had been routed to this cable, it’s a single-point failure thing,” he said. “That’s pretty dumb. Why don’t you guys have a backup cable?”

He was so frustrated that he switched Internet providers.

CenturyLink, the broadband provider in the Arizona and Washington outages, declined to make officials available for an interview about its Internet infrastructure. But spokeswoman Linda Johnson said in an email that the company acts quickly to restore service and “is constantly investing in its local network and strives to deliver new services and build redundancy where possible.”

After the San Juan Islands outage, CenturyLink spent $500,000 to install a microwave system that now backs up the underwater cable. A microwave system is wireless technology that relies on a series of above-ground antennas or towers to transmit data. It’s more often used in rural areas.

Companies have been deploying more than 10 million miles of fiber annually in the U.S., increasing the risk of damage from backhoes, trench-diggers and shovels, according to an analysis by a network reliability committee of the Alliance for Telecommunications Industry Solutions. The number of outages on high-capacity fiber-optic lines in the U.S. more than doubled from 221 in 2010 to 487 last year, according to the Federal Communications Commission.

Fiber-optic cables form the spine of the Internet. A fiber bundle contains dozens of tiny glass fibers — each about the width of a human hair — that use light waves to transmit data. The fibers often are buried along existing rights of way for highways, railroads or pipelines. It is common for a telecommunications company to install the cables and then lease space on them to others.

That saves money for everyone involved. But it also means outages can affect a wide variety of services.

As early as 1995, the U.S. Commerce Department’s National Institute of Standards and Technology warned that the “power of optical fiber technology is diminishing the number of geographic transmission routes,” concentrating the flow of information and “resulting in an increase in network vulnerability.”

Since 2009, the U.S. Agriculture and Commerce departments have provided about $10 billion in grants and loans to expand broadband Internet access. The departments said recipients were encouraged but not required to build redundancies into their projects.

The FCC says about half the rural U.S. lacks access to high-speed Internet service. It plans to distribute about $20 billion over the next five years to support rural broadband. It does not require recipients to build network backup systems against outages.

The funding “is designed to expand broadband to as many rural Americans as possible while not increasing the cost of the program” to customers, FCC spokesman Mark Wigfield said.

The FCC recently increased its oversight of Internet providers by classifying them as “telecommunications services” that must operate in the public interest. But that doesn’t carry any new mandate for Internet network redundancies, because such backups aren’t required of phone companies, he said.

Some states have laws specifically barring the regulation of Internet service, and it’s outside the jurisdiction of many state utility regulatory agencies.

Washington state Rep. Jeff Morris, who represents the San Juan Islands and is chairman of the House Technology and Economic Development Committee, said lawmakers are hesitant to require redundant lines for fear they will lead to higher Internet and phone bills for their constituents. His colleagues have discussed taxing access to Internet services, but that is prohibited by federal law.

“It really spoils our ability to generate revenue to give better service and reliability to our constituents,” he said.

Some state officials are nonetheless trying to nudge Internet providers to develop backup plans.

“Dependability is premier to the Internet these days,” said Sandy Jones, a member of New Mexico’s Public Regulation Commission. “Redundancy — two paths out, three paths out — is really critical for businesses. Just think of restaurants, gas stations, all the things that shut down when there’s no Internet line.”

___

Lieb reported from Jefferson City, Missouri.

___

Follow David A. Lieb at https://twitter.com/DavidLieb and Felicia Fonseca at https://twitter.com/FonsecaAP .
Copyright 2015 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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Newsom Signs Addictive Social Media Law to Protect Kids

Newsom said California’s approach focuses on the features that can encourage excessive social media use rather than taking the broader step of banning teenagers from the platforms altogether. He contrasted the measure with restrictions adopted in Australia and Malaysia that prevent teenagers from accessing social media or creating accounts.

Published

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September 22, 2026

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By Bo Tefu, California Black Media

Word Count: 391

Gov. Gavin Newsom has signed a new California law targeting addictive social media features that can keep children scrolling, giving the state new authority to restrict how platforms engage young users.

AB 1709, authored by Assemblymember Josh Lowenthal (D-Long Beach) prohibits social media companies from giving children under 16 access to personalized feeds, including “For You” pages, as well as other features designed to maximize screen time, such as infinite scrolling and video autoplay.

The law does not prevent children under 16 from using social media. Instead, platforms must deactivate the covered features for those users.

“This is about actually addressing the problem, the scrolling, the algorithms,” Newsom said Sept. 10 during a bill-signing event in the San Francisco Bay Area.

The law comes amid growing concerns about the impact of social media on children’s mental health and well-being. California lawmakers have increasingly focused on the design and business practices of technology platforms as part of efforts to protect young users.

AB 1709 is one of 13 youth online safety and privacy laws Newsom signed Sept.10. The package also includes measures regulating AI chatbots, increasing potential penalties for technology companies and establishing additional protections for children using digital services.

Lowenthal said the new rules represent a shift toward greater accountability for technology companies.

“We want oversight. We want accountability. We’re done asking nicely, and we’re demanding that there is a duty of care across these platforms — a duty that puts the wellness of our children ahead of profits,” Lowenthal said.

The law builds on California’s broader effort to regulate children’s online experiences. A separate law, AB 1043, will require users to provide their birth dates when setting up new phones or laptops beginning in January, with device manufacturers required to share users’ ages with apps.

Some youth online safety advocates have supported AB 1709 as a more targeted alternative to outright social media bans. Others have warned that the restrictions could make it harder for some LGBTQ+ young people to find support online and questioned how effectively age requirements can be enforced.

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OPINION: The New American Fear – From 9-11 to AI

The terrorists didn’t invent American racism, xenophobia or political paranoia. We shouldn’t give 19 hijackers that much credit. But after 9/11, America built an enormous security structure around fear. Surveillance expanded. Wars followed. Congress created the Department of Homeland Security. TSA transformed airports. Immigration enforcement was reorganized and ICE was created.

Published

6 days ago

September 22, 2026

Post News Group

By Emil Amok Guillermo

I was quiet about 9/11 until this week, when terrorism got an upgrade.

Artificial intelligence.

I have taken 9/11 seriously every year. Twenty-five years later, I was all “feeled out.”

I’ve gone to Ground Zero. I’ve written about the dead, the survivors, the first responders and those who survived that day only to become sick years later.

But this isn’t another column about where we were.

It’s about what America became.

For me, September 11, 2001, marks the beginning of a New America. Not the diverse, multicultural America I hoped was emerging.

This is the America that fear built.

I was 3,000 miles away in the Bay Area watching CNBC.

Then the planes hit.

The markets shut down.

And something else opened.

Fear.

At first, fear brought us together. We had a common enemy and, briefly, rediscovered a common good.

But fear is a terrible foundation for democracy.

The person we feared was initially the terrorist.

Then the Muslim.

Then the Arab.

Then the Sikh mistaken for an Arab.

Then the immigrant. The undocumented. The person at the border.

The category continues to expand.

Maybe that’s the real 25-year story of 9/11.

We went from finding common ground to looking for flaws that prove somebody doesn’t belong.

The terrorists didn’t invent American racism, xenophobia or political paranoia. We shouldn’t give 19 hijackers that much credit.

But after 9/11, America built an enormous security structure around fear.

Surveillance expanded. Wars followed. Congress created the Department of Homeland Security. TSA transformed airports. Immigration enforcement was reorganized and ICE was created.

Temporary emergency became permanent infrastructure.

Recently, Anthropic researcher Jacob Coxon quit his job and warned that people building advanced AI genuinely believe it could kill humanity by the end of this decade.

He walked away two months before his Anthropic equity vested.

That’s credibility.

President Trump has taken a different view. On Sept. 14 he called fears of AI destroying humanity a “HOAX” and declared, “WHOEVER WINS AI, WINS!” He said the only guardrail AI needs is a “STRONG AND SMART (High IQ!) PRESIDENT.”

We have built the threat.

We finance it. We feed it our words, photographs, voices, art and knowledge. We invite it into our homes and carry it in our pockets.

Americans are confronting something genuinely frightening.

AI could eliminate or transform jobs. And its increasingly powerful systems raise questions even some of their creators say they cannot fully answer.

So, the question what do we do with fear without surrendering our common humanity.

That requires real leadership and oversight from Congress, if not the president.

Trump insists Iran can’t have a nuclear weapon. But on AI, his emphasis is winning the race, especially against China.

That’s the trap.

Fear of China becomes the argument for going full speed ahead.

Twenty-five years after 9/11, we have another chance to get fear right.

Be smart enough to know what to be afraid of.

And make sure we stay in control of the tech.

We’ve got to be smarter than the machines.

About the Author

Emil Amok Guillermo is an award-winning journalist, commentator and comic monologist. He hosts a micro-talk show on YouTube. See him at Comedy Day at Robin Williams Meadow in San Francisco’s Golden Gate Park, on Sept. 20, around 2:45 p.m. Free.

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Business

Oakland Launches Aerbits Program to Identify, Report Abandoned Trash

“Aerbits, which was approved by the Privacy Advisory Commission, uses modern technology and best practices to help our crews clear trash faster and more efficiently, while our targeted outreach and enforcement strategies address the root causes of dumping. Together, we are going to get the job done.”

Published

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Aerbits founder Brian Johnson(left) and OaklandMayor Barbara Lee launch Aerbits in Oakland.

By Rebecca Kaplan Special to The Post

On Tuesday, the City of Oakland launched Aerbits, an innovative new program that deploys AI-assisted aerial imaging technology to proactively detect and report abandoned trash on streets and sidewalks – to support timely and effective removal of illegal dumping.

By shifting from a reactive, complaint-based system to data-driven proactive detection, the City can deploy cleanup resources faster, more efficiently, and more equitably to the areas in greatest need.

Approved by both the Privacy Advisory Commission and the Oakland City Council, Aerbits is the latest addition to Oakland’s comprehensive strategy to eliminate illegal dumping from the Town.

“Oakland residents and businesses deserve clean streets and today we are one step closer to a safer, cleaner, and greener Oakland,” said Mayor Barbara Lee. “Our strategy strengthens eradication, education, and enforcement efforts across every neighborhood.

The impacts of illegal dumping on Oakland are profound, disproportionately burdening historically disinvested communities while threatening public health, safety, and economic vitality.

The City is united in taking action to remedy it – with the mayor, Council, administration, Public Works Department, community groups and more coming together to make change.

In May, the City Council approved the Illegal Dumping Expenditures Action Plan, which approves and funds multiple actions – including Aerbits – to help remedy illegal dumping.

This past June, Oakland secured $9.2 million from the Crankstart Foundation to scale up operations like Aerbits and break the cycle of illegal dumping across Oakland.

The Aerbits aerial imaging system photographs public rights-of-way to pinpoint exact locations, estimate waste volumes, and classify types of debris. This enables City dispatchers to understand the problem and efficiently deploy the appropriate crew and equipment to each site.

Built with privacy at its core, the technology contains no facial recognition, no license plate readers, and uses no personally identifying information. Aerbits takes pictures of trash – not of people.

“I founded Aerbits because I saw a major gap in the data that was available to City crews on the streets, and I wanted our children to have a cleaner environment” said Aerbits Founder Brian Johnson.

“Aerbits enables cleanups to be timelier, more effective, and more equitable. By providing real-time comprehensive data, automating the creation of work orders, and improving closure of cleared tickets, we are removing the problems that occur when relying primarily on a complaint-based system,” he said.

Aerbits is the latest milestone in the series of actions the City is taking to implement the City Council-approved Illegal Dumping Expenditures Action Plan. Recent actions taken by the City include:

Stricter Enforcement: Enacted a new Illegal Dumping Enforcement Ordinance increasing penalties and holding vehicle owners responsible; hired additional Environmental Enforcement Officers equipped with updated citation technology; and worked alongside State Senator Jesse Arreguin on legislation that allows the City to boot vehicles tied to repeat dumping offences.
Community Resources: Reinstated the popular “Bulky Block Parties” offering residents free, convenient ways to get rid of bulky waste, alongside expanded public education campaigns.
Expanded Fleet Equipment: Obtained new heavy-duty Lightning Loader trucks that allow us to clean up more volumes of debris faster than ever before.

Rebecca Kaplan is a former City Councilmember-at-large for the City of Oakland.