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Frontline Homelessness Workers Have Diverging Views on the Citywide Crisis

Between January to July, the Healthy Streets team, a coordinated response department for homelessness, engaged with 2,961 people living on the streets, but less than a third of those engagements resulted in placements or referrals. Anecdotal reporting across the region suggests that many refuse shelter because facilities take away self-autonomy to go and come as you please, restricts possessions and visitors, and sometimes can be more dangerous and hostile than living on the streets.

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SAN FRANCISCO, CA USA May 6, 2018: People line up for services outside Tenderloin Housing Clinic. The neighborhood is symbolic of San Francisco’s homelessness issues. iStock photo.
SAN FRANCISCO, CA USA May 6, 2018: People line up for services outside Tenderloin Housing Clinic. The neighborhood is symbolic of San Francisco’s homelessness issues. iStock photo.

By Magaly Muñoz

San Francisco has ramped up its response to the homelessness crisis in the city, but frontline workers who see the issue daily are butting heads on how severe the problem really is.

Randy Shaw, co-founder of the Tenderloin Housing Clinic in San Francisco, told the Post that the media and local activists are not accurately portraying how the city’s homeless people are treated.

Shaw’s nonprofit provides legal and supportive services for low-income Tenderloin residents struggling with housing. The district has one of the worst issues with homeless encampments in the city.

He said advocates are not honest about the number of people refusing shelter everyday and that the bigger problem with homelessness is drug related. He claimed the reason people are refusing shelter is because they are not allowed to use drugs in those facilities and would rather stay on the streets.

Shaw said he doesn’t understand why people come to San Francisco in the first place if they know they can’t afford it and instead stick around to pitch tents and live on the sidewalk.

“If you don’t feel comfortable in a shelter and you don’t have any money, what are you doing here? Why did you come to San Francisco?” Shaw said.

In July, the city offered 469 individuals shelter and services but 355 people declined help, according to SF’s Healthy Streets data. 114 people accepted and were referred to residential placements.

Between January to July, the Healthy Streets team, a coordinated response department for homelessness, engaged with 2,961 people living on the streets, but less than a third of those engagements resulted in placements or referrals.

Anecdotal reporting across the region suggests that many refuse shelter because facilities take away self-autonomy to go and come as you please, restricts possessions and visitors, and sometimes can be more dangerous and hostile than living on the streets.

Shaw also disagrees that criminalizing homeless people by arresting or fining them is somehow worse than allowing crime rates to rise or letting residents feel unsafe in their neighborhoods.

But advocates on the other side of the argument strongly disagree with this viewpoint and how the city is handling the crisis.

“It’s not okay to talk about an entire class of people who are too poor to afford to rent, and then superimpose these kinds of criminal activities on them,” Jennifer Friedenbach said.

Friedenbach, executive director of the Coalition on Homelessness, said very few people who enter homelessness are on drugs but they may fall into addiction once they are living on the streets.

One-third of people who are homeless have problems with alcohol and/or drugs, according to the American Addictions Center. The Center cites accessibility, self-medication, and prior issues with mental health as factors for substance abuse in homeless people.

Friedenbach told the Post that the most effective way to help people is to offer substance abuse and trauma treatment so that those struggling can begin healing and address the negative consequences drugs have had on their lives.

She emphasized the need for more transitional or permanent supportive housing and criticized the boost in encampment sweeps in the city.

“We’re talking about arresting people for lodging, which is basically sleeping, which is something that every human being needs to do. In order to address that issue people need a safe and decent place to call home,” Friedenbach said.

Mayor London Breed has recently signed an executive order that directs city workers to offer transportation tickets to homeless people before offering shelter and services. The order is meant to remove people who are not originally San Francisco residents and help them return to their family or friends so that remaining resources can go to city natives.

According to data from the Point In Time count, 40% of homeless people surveyed responded that they either came to San Francisco from another California county or out of state and 37% of those who had been previously housed said they had been living in the city for less than a year when they became homeless.

While it remains to be seen if bussing people out of the city will reduce the homelessness population, Friedenbach said much of the conversations surrounding homelessness are being used for political gain.

“This is a way to create a political wedge and demonize the [homeless] population and shift blame from the policymakers’ shoulders onto the backs of homeless people themselves.”

Magaly Muñoz

Magaly Muñoz

A graduate of Sacramento State University, Magaly Muñoz’s journalism experience includes working for the State Hornet, the university’s student-run newspaper and conducting research and producing projects for “All Things Considered” at National Public Radio. She also was a community reporter for El Timpano, serving Latino and Mayan communities, and contributed to the Sacramento Observer, the area’s African American newspaper.

Muñoz is one of 40 early career journalists who are part of the California Local News Fellowship program, a state-funded initiative designed to strengthen local news reporting in California, with a focus on underserved communities.

The fellowship program places journalism fellows throughout the state in two-year, full-time reporting positions.

A graduate of Sacramento State University, Magaly Muñoz’s journalism experience includes working for the State Hornet, the university’s student-run newspaper and conducting research and producing projects for “All Things Considered” at National Public Radio. She also was a community reporter for El Timpano, serving Latino and Mayan communities, and contributed to the Sacramento Observer, the area’s African American newspaper. Muñoz is one of 40 early career journalists who are part of the California Local News Fellowship program, a state-funded initiative designed to strengthen local news reporting in California, with a focus on underserved communities. The fellowship program places journalism fellows throughout the state in two-year, full-time reporting positions.

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San Francisco Is Investing Millions to Address Food Insecurity. Is Oakland Doing the Same?

There are over 350 grocery programs across San Francisco. Less than a handful in District 10, a neighborhood classified as a food desert, and includes Hunters Point, one of the lowest income areas in the city.

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The San Francisco District 10 Community Market is a fully government funded free grocery store for families in need of food assistance. The market is located in Hunters Point, one of the lowest income areas in the city. Photo by Magaly Muñoz.
The San Francisco District 10 Community Market is a fully government funded free grocery store for families in need of food assistance. The market is located in Hunters Point, one of the lowest income areas in the city. Photo by Magaly Muñoz.

By Magaly Muñoz

On a Thursday evening in February, Marquez Boyd walked along the aisles of San Francisco’s District 10 Community Market looking for eggs and fresh produce to take home to his children. He has been trying new recipes with ingredients he previously couldn’t afford or access.

“I learned how to cook greens since they got a lot of fresh greens here,” Boyd said. “All that stuff is better and more healthy for my kids because they’re still young.”

Meals filled with fresh produce are now possible for Boyd since the District 10 market in Hunters Point opened in 2024 when Bayview Senior Services, a non-profit running the program, received a $5 million investment from the city of San Francisco.

The market is a twist on a traditional food bank, where people can often wait in long lines for pre-bagged groceries they may not need. Here, the goal is to offer people in need a more traditional grocery store setting, with a bigger range of healthy options and less shame for needing assistance.

It’s a twist that Boyd appreciated. “This set up is way better as opposed to maybe like a food bank line,” he said. “It’s easier and faster.”

Similar models exist in Santa Barbara and Tennessee.

There are over 350 grocery programs across San Francisco. Less than a handful in District 10, a neighborhood classified as a food desert, and includes Hunters Point, one of the lowest income areas in the city.

Census Bureau data show that the median income for households in the 94124 zip code, where Hunters Point is located, is just under $83,000 annually. Black households earn about $46,000, Native Hawaiian or other Pacific Islanders earn almost $41,000, and Hispanic households make just above the median income- an average of $86,000.

Located at 5030 3rd Street, the aisles are lined with fresh produce, canned goods, bread and snacks. While refrigerators and freezers in the back of the market are filled with dairy products and meat.

The best part- everything inside is free for eligible customers.

The San Francisco District 10 Community Market is stocked with fresh produce, dairy, meat and chicken, bread, and cultural food staples. Directors of the market say they pride themselves on providing healthy options for community members. Photo by Magaly Muñoz.

The San Francisco District 10 Community Market is stocked with fresh produce, dairy, meat and chicken, bread, and cultural food staples. Directors of the market say they pride themselves on providing healthy options for community members. Photo by Magaly Muñoz.

“The interesting thing about this market is that it’s a city-funded effort to create something besides the average food line to give more dignity and choice than is normally given to low-income people,” said Cathy Davis, executive director of Bayview Senior Services.

Davis said people feel more comfortable coming into the market because they can choose the food they want and at a time that’s convenient for them.

Boyd, a single father of two kids, recently lost his job and relied on his sister’s generosity before discovering the market. He comes to market when he gets off of work in the evening.

“It’s a lot of people in these communities that don’t get a chance to eat healthy,” Boyd said. “They don’t have the money to go to grocery stores to buy expensive stuff.”

Another shopper, Rhonda Hudson, said the market helped her meet her grandson’s diet-related health problems. She used to travel outside the neighborhood for affordable groceries, but now she no longer has to.

According to the city’s Human Services Agency, there are no plans to expand the markets in San Francisco due to budget constraints.

But Davis isn’t worried about losing the market funding.

“City leaders were on board with creating it and finding the money to put it together so I would say we didn’t have to advocate because it came through the government. Now it’s our job to keep it going to prove that it’s a pilot worth maintaining,” Davis said.

District 10 Supervisor Shamann Walton, who co-sponsored the ordinance, said that projects like the market are “essential to our neighborhoods,” where access to affordable food has been a challenge.

“Investing in local community markets helps ensure that families have reliable, healthy food options close to home, addressing food insecurity and supporting the well-being of our community regardless of income,” Walton said.

Rhonda Hudson is a shopper of the District 10 Community Market in San Francisco. The fresh produce she gets at the free grocery store program helps her grandson, who has a diet-related illness, stay healthy. Photo by Magaly Muñoz.

Rhonda Hudson is a shopper of the District 10 Community Market in San Francisco. The fresh produce she gets at the free grocery store program helps her grandson, who has a diet-related illness, stay healthy. Photo by Magaly Muñoz.

Why Not Oakland?

Only slightly larger than San Francisco, Oakland has over 400 food distribution sites. Oakland provides grants to nonprofit-run organizations who run grocery programs. But in recent months, the city has begun to reduce those, forcing some organizations to regroup, and making it challenging to implement a community market similar to San Francisco’s.

The Oakland Post repeatedly reached out to city and county officials for comment on the story but did not receive a response.

At several food banks across West and East Oakland, residents shared their frustrations about long lines, wilting produce, and limited food choices.

At one food bank, located at Christian Tabernacle Church, a young mother, who requested anonymity for privacy reasons, waited in the rain for over three hours for a single bag of groceries.

“I like to get here early because I get better [quality] fruits and vegetables,” she said. She added that it’s not a lot of food that she receives for her family, but it helps close the gap when her budget is tight.

Behind her, several other women waited their turn. Neither the timing of the distribution nor the location of the food bank fit their schedules, the women said, but their choices feel limited.

Only a handful of Oakland food bank sites operate throughout the day, like the San Francisco market. Most food distribution programs are sustained by Alameda County Food Bank, not by city funding. Private grants and donations also help fund the programs.

Securing city funding is increasingly challenging. Oakland faces a $130 million budget shortfall, with a projected $280 million deficit in the next biennial cycle. Citing budget concerns, the city has reduced numerous department budgets and grants. One of those cuts included slashing the longstanding SOS Meals on Wheels grant, which helped provide food to 3,000 seniors.

Charlie Deterline, executive director of Meals on Wheels, said the termination of their $150,000 annual grant could mean that Oakland residents might see a change in the amount of meals they receive. The organization has gone 19 months without funding from that grant, Deterline said, but “continued working on good faith from the city” because they were assured they would be paid out. Now, Deterline is having doubts.

The program also received a grant of more than $125,000 from the Sugar Sweetened Beverage Tax. Yet, on June 12, the city informed grant recipients that the funding could be rescinded in order to balance the budget. That ultimately happened, said Deterline.

“Oakland is by far the most expensive city for us to operate in. It is also where the greatest need is – for us to meet that need, it will take the entire community coming together,” Deterline said.

From the sugar tax, money from that measure is also not being allocated correctly as the majority of the funding has been used to fund government services, said members of the SSB tax advisory board.

The tax generates around $7 million annually. 25% to 40% of the funding goes towards grants for community based organizations instead of the 60% allocation that the SSBT advisory board recommended the city to use for health programs. The rest of the funding goes to the city, according to Oakland’s mid-cycle budget.

Advisory board member Dwayne Aikens said he’s not sure Oakland will ever renew the grants that have been cut from this tax. “I’m looking at the conditions of the city and I’m not optimistic,” Aikens said. “If they don’t have the money now, I don’t think they’ll have the money in the future.”

Aikens said the tax was “kind of a waste.” He’s heard displeasure from the community about the lack of funding into Black and Brown neighborhoods, groups who typically live in areas of Oakland that see health and income disparities.

Meanwhile, the Community Market, which reflects the diversity of the Bayview Hunters Point community, is investing in over 800 of the city’s most vulnerable households. In-store staff and directors speak the languages common to the area and the program provides a culture-of-the week selection of foods for those interested in trying something new.

Davis said it’s up to local municipalities to ensure that residents don’t go to bed hungry, and investments need to be made in order to combat the pockets of neighborhoods who are on the brink of food insecurity.

“That’s just such a core responsibility and a core goal of everyone, to make sure that people are fed and healthy. It’s not a luxury item,” Davis said. “It’s something that needs to happen, whether we’re in a budget crisis or not.”

Reporter Magaly Muñoz produced this story as part of a series as a 2024 USC Annenberg Center for Health Journalism Data Fellow and Engagement Grantee.

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Oakland Post: Week of March 12 – 18, 2025

The printed Weekly Edition of the Oakland Post: Week of March 12 – 18, 2025

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Oakland Post: Week of March 5 – 11, 2025

The printed Weekly Edition of the Oakland Post: Week of March 5 – 11, 2025

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