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Addressing Clinician Burnout Through Communal Healing

The COVID-19 pandemic put an extra strain on Black, Indigenous and other people of color (BIPOC) healthcare workers. Over half of all clinicians grapple with burnout symptoms, i.e. fatigue, detachment, depression, mental health decline, and medical errors. The American Medical Association noted that Black physicians (37%) and physicians who identify as two or more races (45%) report the highest rates of burnout onset or increase due to COVID-19.

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Dr. Uzo Nwankpa found that practicing her own Igbo cultural heritage helped her recover from professional burnout. Courtesy photo.
Dr. Uzo Nwankpa found that practicing her own Igbo cultural heritage helped her recover from professional burnout. Courtesy photo.

By Dr. Uzo Nwankpa, DNP, MSN, RN

 

 

The COVID-19 pandemic put an extra strain on Black, Indigenous and other people of color (BIPOC) healthcare workers.

 

Over half of all clinicians grapple with burnout symptoms, i.e. fatigue, detachment, depression, mental health decline, and medical errors.

 

The American Medical Association noted that Black physicians (37%) and physicians who identify as two or more races (45%) report the highest rates of burnout onset or increase due to COVID-19.

 

How do we prioritize the well-being of healthcare workers who put their lives on the line for our communities?

 

As a community health nurse and nursing instructor, I have witnessed burnout symptoms steal the light away from current and future healthcare workers.

 

I started my nursing journey in an ICU in 2008, facing constant life-or-death scenarios. Surrounded by fatigued, overworked, and undervalued colleagues, I experienced the brokenness of the culture of our medical system. Our healthcare workers need attention.

 

My journey began 25 years ago, as a young, newly arrived and under-resourced Black immigrant. I faced immense challenges that put me at risk. The relentless dance with assimilation, altering everything from my speech to my mannerisms, was exhausting and lead to years of depression and anxiety.

 

Family, friends, and my connection to my cultural practices were critical to my healing, empowering me to overcome many obstacles and enabling me to earn my first college degree. Firsthand, I have learned that the societal risk factors we face can be mitigated by protective factors.

 

One protective factor was reconnecting with my heritage, which provided me with a sense of empowerment. Memories of my ancestral homeland would resurface to remind me of the joys of meaningful interpersonal connection, intentional music to ward off ailments, nourishing meals to rejuvenate the senses, and laughter and tears flowing freely.

 

Deprivation of these cultural experiences in our modern lives may disrupt our spiritual well-being.

 

Utilizing African-indigenous cultural wisdom can offer relief among African descendants, Afro-diasporic seeds, and Black folk. In West Africa’s Igbo language, Agwu embodies the inspirer of talent, directing our focus toward artistic pursuits like music, dance, and storytelling.

 

Tuning into the rhythmic language, the beats of the ogene (metal gong), and the udu (clay pot) charges me up, nurses my cultural longing, and informed the development of the RICHER model-a five-step process to create community healing spaces.

 

Communal healing sessions utilize this model to support BIPOC healthcare workers in being seen, heard, and affirmed, and incorporates indigenous African healing practices like music, dance, mindfulness, storytelling, and expressivity. These communal sessions yield transformative results, as participants emerge feeling connected, lighter, and inspired to re-engage their restorative work.

 

Such self-care and strong interpersonal relationships are vital, and the onus shouldn’t fall on individuals alone. Organizations that employ healthcare workers must proactively prioritize well-being and burnout prevention initiatives. At the community level, policies and funding that support mental and emotional well-being are necessary to address this national priority.

 

Amid the pervasive issue of burnout, communal healing stands out as a beacon of hope and source of rejuvenation. By nurturing caregivers, revitalizing minds, and reigniting spirits, we have the opportunity to reshape the future for our clinicians and communities. Together, let’s revitalize our healthcare environment and elevate healthcare workers to optimal well-being in mind, body, and spirit.

 

Author Bio

Dr. Uzo Nwankpa is the founder and CEO of Wellness Promoters LLC (ww.wellnesspromoters.net), which partners with organizations to address clinician burnout. Dr. Uzo’s expertise lies in community healing sessions, especially for historically-marginalized community and healthcare workers.

 

Dr. Uzo is a collaborator of the Bay Area Chapter Association of Black Psychologists (BACABPsi), a healing resource committed to providing the Post Newspaper readership with monthly discussions about critical issues in Black Mental Health. Readers are welcome to contact us at bayareaabpsi@gmail.com and join us at our monthly chapter meetings every third Saturday via Zoom.

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Activism

Barbara Lee Accepts Victory With “Responsibility, Humility and Love”

“I accept your choice with a deep sense of responsibility, humility, and love. Oakland is a deeply divided City,” Lee said in an April 19 statement. “I answered the call to run to unite our community, so that I can represent every voter, and we can all work together as One Oakland to solve our most pressing problems.”

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Barbara Lee. File photo.
Barbara Lee. File photo.

By Antonio‌ ‌Ray‌ ‌Harvey‌,
California‌ ‌Black‌ ‌Media‌

 As a candidate for mayor, former U.S. Representative Barbara Lee released a “10-point plan” last week to reassure residents that she will tackle Oakland’s most pressing challenges.

Now that she has edged out her competitors in the ranked-choice special election with 50% or more of the vote, the former Congresswoman, who represented parts of the Bay Area in the U.S. House of Representatives, can put her vision in motion as the city’s first Black woman mayor.

“I accept your choice with a deep sense of responsibility, humility, and love. Oakland is a deeply divided City,” Lee said in an April 19 statement. “I answered the call to run to unite our community, so that I can represent every voter, and we can all work together as One Oakland to solve our most pressing problems.”

On Saturday evening, Taylor conceded to Lee. There are still about 300 Vote-by-Mail ballots left to be verified, according to county election officials. The ballots will be processed on April 21 and April 22.

“This morning, I called Congresswoman Barbara Lee to congratulate her on becoming the next Mayor of Oakland,” Taylor said in a statement.

“I pray that Mayor-Elect Lee fulfills her commitment to unify Oakland by authentically engaging the 47% of Oaklanders who voted for me and who want pragmatic, results-driven leadership.”

The influential Oakland Post endorsed Lee’s campaign, commending her leadership on the local, state, and federal levels.

Paul Cobb, The Post’s publisher, told California Black Media that Lee will bring back “respect and accountability” to the mayor’s office.

“She is going to be a collegial leader drawing on the advice of community nonprofit organizations and those who have experience in dealing with various issues,” Cobb said. “She’s going to try to do a consensus-building thing among those who know the present problems that face the city.”

Born in El Paso, Texas, Lee’s family moved to California while she was in high school. At 20 years old, Lee divorced her husband after the birth of her first child. After the split, Lee went through a tough period, becoming homeless and having to apply for public assistance to make ends meet.

But destitution did not deter the young woman.

Lee groomed herself to become an activist and advocate in Oakland and committed to standing up for the most vulnerable citizens in her community.

Lee traveled to Washington, D.C. to work for then U.S. Congressman Ron Dellums after receiving a Bachelor of Arts degree from Mills College in Oakland in 1973. Lee later won a U.S. Department of Housing and Urban Development (HUD) fellowship to attend the School of Social Welfare, and she earned a Master of Social Work from the University of California-Berkeley in 1975.

Lee later served in the California State Assembly and State Senate before she was elected to Congress in 1998.

After serving in the U.S. Congress for more than 25 years, Lee ran unsuccessfully for California’s U.S. Senate in the 2024 primary election.

Lee joins current Los Angeles mayor Karen Bass and former San Francisco Mayor London Breed as Black women serving as chief executives of major cities in California over the last few years.

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Activism

AI Is Reshaping Black Healthcare: Promise, Peril, and the Push for Improved Results in California

Black Californians experience some of the worst health outcomes in the state due to systemic inequities, limited healthcare access, and exclusion from medical research. 16.7% of Black adults report fair or poor health, versus 11.5% of Whites. Black adults have the highest death rates from prostate, breast, colorectal, and lung cancer. Statewide, diabetes affects 13.6% of Black adults versus 9.1% of Whites, and 27% of Black adults over 65 have heart disease, compared to 22% of Whites. Life expectancy for Black Californians is about five years shorter than the state average.

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(Left to right:) Dr. Akilah Weber Pierson. CBM file photo. Dr. Timnit Gebru is DAIR’s founder and executive director. Photo courtesy of Dr. Gebru. Judy Wawira Gichoya, MD, MS, is an associate professor in the Department of Radiology and Imaging Sciences at Emory University School of Medicine. Dr. Gichoya serves as co-director in leading the Healthcare AI Innovation and Translational Informatics (HITI) Lab. Trained as both an informatician and an interventional radiologist, Dr. Gichoya’s work is centered around using data science to study health equity. Photo provided by the Emory University Winship Cancer Institute.
(Left to right:) Dr. Akilah Weber Pierson. CBM file photo. Dr. Timnit Gebru is DAIR’s founder and executive director. Photo courtesy of Dr. Gebru. Judy Wawira Gichoya, MD, MS, is an associate professor in the Department of Radiology and Imaging Sciences at Emory University School of Medicine. Dr. Gichoya serves as co-director in leading the Healthcare AI Innovation and Translational Informatics (HITI) Lab. Trained as both an informatician and an interventional radiologist, Dr. Gichoya’s work is centered around using data science to study health equity. Photo provided by the Emory University Winship Cancer Institute.

Joe W. Bowers Jr.
California Black Media

Artificial intelligence (AI) is changing how Californians receive medical care – diagnosing diseases, predicting patient needs, streamlining treatments, and even generating medical notes for doctors.

While AI holds promise, it also poses risks, particularly for Black patients. It can provide faster diagnoses and expand access to care, but it may also misdiagnose conditions, delay treatment, or overlook patient’s critical needs. AI’s impact on Black patients depends on how biases in medical data and algorithms are addressed in its development.

“As we progress toward a society with increased use of AI technology, it is critical that the biases and stereotypes that Black Americans have faced are not perpetuated in our future innovations,” said Dr. Akilah Weber Pierson (D – San Diego), a physician and state senator spearheading legislative efforts to address AI bias in healthcare.

Why AI Matters for Black Californians

Black Californians experience some of the worst health outcomes in the state due to systemic inequities, limited healthcare access, and exclusion from medical research. 16.7% of Black adults report fair or poor health, versus 11.5% of Whites. Black adults have the highest death rates from prostate, breast, colorectal, and lung cancer. Statewide, diabetes affects 13.6% of Black adults versus 9.1% of Whites, and 27% of Black adults over 65 have heart disease, compared to 22% of Whites. Life expectancy for Black Californians is about five years shorter than the state average.

Benefits and Risks of AI in Healthcare

AI processes vast amounts of medical data using computer algorithms designed to identify patient health patterns, helping doctors to diagnose diseases, recommend treatment, and increase patient care efficiency. By analyzing scans, lab results, and patient history, AI can detect diseases

earlier, giving it the potential to improve care for Black patients, who face higher risks of prostate cancer, diabetes, heart disease and hypertension.

Dr. Judy Gichoya, an Interventional radiologist at the Emory University Winship Cancer Institute and AI researcher at Emory’s Healthcare AI Innovation and Translational Informatics (HITI) Lab, sees AI as a tool with great potential but cautions that its effectiveness depends on the diversity of the data it is trained on. She says, “Without diverse datasets, AI could overlook critical signs of diseases, especially in underrepresented populations like Black patients.”

Dr. Timnit Gebru, a computer scientist and AI ethics expert, is the founder and Executive Director of DAIR (Distributed AI Research Institute) in Oakland. She has extensively studied bias in AI systems and their impact on marginalized groups.

Gebru acknowledges that AI has the potential to improve healthcare by enhancing efficiency and expanding access to medical resources. But, like Gichoya she strongly stresses that for AI to be effective and equitable it needs to be subject to rigorous oversight.

AI is already helping doctors personalize cancer treatment by identifying biomarkers and genetic mutations. UCSF and Stanford Health use AI to analyze tumor DNA to match patients with the most effective chemotherapy or immunotherapy.

In diabetes care, AI predicts blood sugar fluctuations, helping doctors adjust treatment. It helps radiologists in early disease detection and identifies sepsis sooner, reducing hospital deaths. In cardiology, AI detects early signs of heart disease, spotting plaque buildup or abnormal heart rhythms before symptoms appear. It also helps predict strokes by analyzing brain scans to determine risk and guide intervention.

Kaiser Permanente uses AI scribes to reduce paperwork and improve patient interactions. Covered California has partnered with Google

Cloud to use AI to streamline document verification and eligibility decisions.

Despite these advancements, AI systems trained on biased medical data can perpetuate inequities for Black patients.

Gebru explains, “If AI learns from historically discriminatory medical decisions—such as undertreating Black patients—it will scale those biases.”

A notable example is in dermatology, where AI frequently misdiagnoses conditions in Black patients because most training datasets are based on lighter-skinned individuals. “Melanoma looks very different on darker skin,” Gebru notes. “It’s not just darker—it often appears differently, like under toenails, a pattern AI trained mostly on lighter skin won’t detect.”

Another risk of AI in healthcare is automation bias, where healthcare providers over-rely on AI, even when it contradicts medical expertise. “Doctors who would have prescribed medications accurately without AI sometimes make mistakes while using automated tools because they over-trust these systems,” Gebru adds.

AI-driven health insurance claim denials are a growing concern. UnitedHealthcare faces a class-action lawsuit for allegedly using an unregulated AI algorithm to deny rehabilitation coverage to elderly and disabled patients.

Beyond bias, AI also poses an environmental threat. AI systems require enormous amounts of energy for computing and massive amounts of water to cool data centers, which exacerbates climate change, an issue that already disproportionately impacts Black communities.

Trump Administration and DEI Impact

The Trump administration’s efforts to dismantle Diversity, Equity, and Inclusion (DEI) threatens funding for AI bias research in healthcare.

Less federal support could stall progress in making AI systems fairer and more accurate, increasing discrimination risks for Black patients.

California’s Legislative and Regulatory Response

Recognizing AI’s risks in healthcare, California lawmakers and state officials are implementing regulations. Weber Pierson introduced Senate Bill (SB) 503 to ensure that AI algorithms used in healthcare are tested for racial bias before implementation.

“We’ve already seen how biased medical devices like pulse oximeters can fail Black patients,” Weber Pierson explains. “If algorithms used in patient care aren’t inclusive, they’re not going to accurately serve melanated individuals.”

At a press conference introducing SB 503, Weber Pierson stressed that AI must be held accountable. “This bill focuses on ensuring that software used as an accessory to healthcare staff delivers sound, nondiscriminatory decisions that promote equitable outcomes.”

Other legislative efforts include Senate Bill (SB) 1120, by Sen. Josh Becker (D-Menlo Park), which stops insurance companies from using AI alone to deny or delay care and Assembly Bill (AB) 3030, by Assemblymember Lisa Calderon (D-Whittier), which requires healthcare providers to inform patients when AI is used in their care.

Attorney General Rob Bonta has issued a legal advisory barring AI from unfairly denying healthcare claims, falsifying records, or restricting access to care based on medical history. Gov. Gavin Newsom’s 2023 executive order directs state agencies to assess AI’s impact and establish consumer protections, particularly in healthcare.

Actions Black Patients and Families Can Take

As AI becomes more common in healthcare, Black Californians can ensure fair treatment by asking if AI is used, seeking second opinions, and supporting groups addressing algorithmic bias.

They can:

  • Ask their healthcare providers whether AI played a role in their diagnosis or treatment.
  • Request second opinions if an AI-generated diagnosis seems questionable.
  • Advocate for AI policies and legislation promoting fairness and accountability. · Engage with community health organizations like the California Black Health Network (CBHN) that is engaged in ensuring AI is developed in ways to improve health outcomes for Black patients.

Rhonda Smith, CBHN’s executive director, says bias in medical algorithms must be eliminated. “There should never be any race-based adjustment in delivering patient care,” she said.

CBHN supports inclusive research and legislation like SB 503 to ensure AI promotes equity.

Ensuring AI Benefits All Communities

As a legislator, Weber Pierson is pushing for stronger safeguards to ensure AI serves all patients equitably. She says, “Innovation and technology are good, but new challenges arise if we don’t move in a direction inclusive and thoughtful of all people who utilize the healthcare space.”

AI has the potential to revolutionize healthcare, but experts warn it must be developed and regulated with transparency, accountability, and fairness – ensuring it reduces rather than worsens, racial health disparities.

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Activism

ESSAY: Technology and Medicine, a Primary Care Point of View 

The COVID-19 pandemic, for example, restricted millions of people to their homes, which required reliance on the internet for communication and information.  Personal internet searches became essential to understanding information about COVID, human physiology, symptoms, and keeping up with vaccine updates.  However, this increase in independent online research resulted in people accessing more misinformation circulating on the internet. This posed a challenge for medical providers trying to treat patients according to research-based guidelines.  With so much information within reach, it was difficult for providers to help their patients distinguish between legitimate evidence-based sources and opinion, speculation, and fabrication.    

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Dr. Adia Scrubb Photo provided by California Black Media..
Dr. Adia Scrubb Photo provided by California Black Media..

Dr. Adia Scrubb
Special to California Black Media Partners

Technology has enhanced communication between medical professionals and patients; improved patient care management; and eased access to care and information, benefiting both patients and medical clinicians.

However, despite the ease and many conveniences these patient care improvements have ushered in, adequate patient care still includes physician supervision, examinations, and interaction, which present challenges for keeping up with demands on the healthcare system and accurate patient education.

Technology has made more educational resources available at our fingertips, and it has created independence for those who want to know more about their bodies.

The COVID-19 pandemic, for example, restricted millions of people to their homes, which required reliance on the internet for communication and information.  Personal internet searches became essential to understanding information about COVID, human physiology, symptoms, and keeping up with vaccine updates.  However, this increase in independent online research resulted in people accessing more misinformation circulating on the internet. This posed a challenge for medical providers trying to treat patients according to research-based guidelines.  With so much information within reach, it was difficult for providers to help their patients distinguish between legitimate evidence-based sources and opinion, speculation, and fabrication.

Nowadays, patients continuously arm themselves with medical information and challenge clinicians with the research they gather from internet sources to advocate for themselves and their care.  This often leaves medical professionals with the complex task of navigating challenging discussions, pointing patients to validated and verified medical information, and following evidence-based medical guidelines for treatment.

Reviewing information before an appointment can certainly make an office visit much more productive, but it is essential to acknowledge the possible bias and limitations of internet searches.  Consideration of the author, source, and date of the information may help determine its validity.

Furthermore, simply asking medical professionals for their preferred patient information resources will direct patients to safe and validated information that is in line with standards of care practices.  This can help patients better understand the recommendations from their doctors and streamline their internet searches.

Access to individual online medical record information, such as blood tests, MRI reports, and office visit notes, has been a significant expansion of technology in medicine. This digitization of medical information enables and positions patients to take a leading role in managing their care.  What used to be multiple sheets of paper in a large file folder is now a click away at any time.  Despite these benefits, instant access can be overwhelming for both patients and medical providers, especially since patients, in many instances, can receive their test results online before the physician has had the opportunity to review them.

Patients may review the office visit notes or their lab results out of context or misinterpret information, which can lead to anxiety, confusion, and fear.  Clinicians are put in a difficult position when they are not able to suddenly break away from their scheduled office visits to reassure an unscheduled patient about their results and next steps.

Medical providers have tools to assist with identifying sensitive results that need urgent review, and efforts are made to notify anxious patients as soon as possible.  However, a patient can be proactive in scheduling a follow-up visit ahead of time to review results with their provider specifically.  This can help patients avoid the stress of suddenly trying to get a hold of their doctor when dealing with unclear or concerning results.  Normal test results often don’t require explanation, but allowing several days for your provider to work through hundreds of test results before sending messages requesting clarification will help medical professionals prioritize their responses to test results based on medical urgency.

Technological improvements such as online messaging and video/telephone appointments have made access to care much easier both for patients and clinicians.  Telephone and video visits have been especially beneficial for patients who are elderly, disabled, or do not have access to transportation.  However, the increase — and ease of — access has created much higher demand for physician time both during and outside of the office visit.  Test results, patient messages, insurance forms, emails, and medication requests are all pouring in while providers conduct their daily scheduled appointments.  Thus, very little time is left in the day for a clinician to respond to every email, fill out every form, and review every lab result when they are responsible for 1,800 or more patients.

This situation, unfortunately, creates a perceived delay in response in a culture where an instant response is expected from messaging and phone calls.  But the reality is that the medical provider is constantly playing catch up to thousands of inquiries due to the around-the-clock online access patients now have.

Patients can make the most of their experience and their physician’s time by taking the time to learn their physician’s communication preferences.  Despite the multiple modalities of access (telephone, email, video, in-person), a medical provider will have a preferred method of communication with their patients.  Some may ask their patients to make an appointment to explain a complex topic, instead of responding to multiple messages. Others may prefer to communicate via phone call if they have to deliver bad news.

There will likely be more medical providers who prefer to communicate only through email or video appointments as remote work becomes more common. If a patient’s communication preferences align with their physician’s preferences, it will create a stronger patient-doctor relationship and foster more effective and impactful communication.

The expansion of technology in medicine has fostered better collaboration, communication, and education between patients and their medical professionals.  Combining electronic resources with rapport, mutual respect, and trust for providers will help patients navigate this new landscape of healthcare.

About the Author   

Dr. Adia Scrubb, MD, MPP, is a Board-Certified Family Medicine Physician currently practicing in Solano County. 

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