By Tanya Dennis

Part 3

Alameda County District Attorney Ursula Jones Dickson wants the public she serves to know more about what office really does.

The key, she said, is education, helping residents understand how the office operates, what it can and cannot do, and how the public can work with the office to achieve the results they seek.

The DA’s powers and duties regarding the court system are limited, Jones Dickson explained, and that there is a process for determining when the office can become involved.

“When there’s a complaint of criminal abuse or exploitation, the DA’s office will investigate, but to trigger that investigation, a person must file a complaint first with the Police Department,” she said.

Most issues, however, remain within the court system. Within the Probate Court system, for instance, if fraud or neglect occurs, the matter will generally be referred to the appropriate agency.

Jones Dickson emphasized that each situation is “case-specific,” particularly when determining whether a matter is criminal or civil. She explained that significant documentation of criminal activity is generally necessary before the DA’s Office can intervene.

“That is where the jurisdiction starts,” Jones Dickson said. “If it’s exploitation, it begins with a police report. We only proceed when the evidence leans beyond reasonable doubt.”

The District Attorney’s Office has a Real Estate Fraud Unit as well as an Elder Abuse Unit. Jones Dickson acknowledged that the office has been addressing multiple real estate fraud cases since she took office in June.

“Cases receive priority and witness a lot more success when there’s documentation,” she said. “This is the message the DA’s Office is utilizing in their police training and consumer division. When we have the cooperation of the community, that makes us even more effective.”

When asked how the DA’s Office can assist people in probate who feel they have not received justice, Jones Dickson acknowledged that the office’s powers are limited because most conflicts must be resolved through the court system.

She noted that many probate-related referrals involving children come through Child Protective Services (CPS) or Dependency Court. When it comes to adults involved in the probate system, however, Jones Dickson emphasized the need for the public to take greater responsibility through advance planning and family communication.

“The truth is, especially in the Black community, we don’t like to think about death, much less talk about it,” she said. “I can’t stress enough how important that discussion is.

“Get that will and trust, then have that conversation with the family, exactly what your wishes are, and back it up with documentation. Hopefully that will help avoid the Probate Court altogether.”

If an issue involves an attorney, for example, a complaint may be made to the California State Bar. If it involves a judge, the matter may fall under the jurisdiction of the Commission on Judicial Performance.

Petitioning the appellate court is another option in certain circumstances, as the Court of Appeals provides a means of challenging a decision made by a lower court.

Jones Dickson said she wants the community to have a clear understanding of the DA’s role and the importance of communication between the office and the people it serves.

“I need the community to know what our job is,” she said. “Education is what we do, and when we’re supported through civil conversation, it makes communication more effective. We don’t get anywhere with mud-slinging. The DA’s Office focuses on what we are required to do, and that is to protect the community while we do the work.”

Jones Dickson also stressed the importance of recognizing the communities most affected by victimization and approaching those communities with understanding and sensitivity.

“That’s why it is so important that we acknowledge that most victimization occurs in the Black and Brown community and that we have to be especially sensitive as to how we address that community that is so deserving of our protection,” Jones Dickson said.

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By Oakland Post Staff

Alameda County District Attorney Ursula Jones Dickson announced a $3.15 million settlement with Terminix International Inc. and Rentokil North America Inc. over allegations that the pest control companies illegally disposed of pesticides and hazardous waste and mishandled confidential customer records.

The settlement was reached by Jones Dickson, 28 other California district attorneys and the Los Angeles city attorney. The companies are collectively identified as Terminix in the settlement.

District attorney investigators examining Terminix facilities throughout California between 2021 and 2024 found hundreds of pesticides and other hazardous-waste items that had allegedly been disposed of unlawfully, according to Jones Dickson’s office.

The investigation also found instances in which Terminix allegedly failed to properly manage and dispose of private customer records, violating California laws intended to protect confidential consumer information.

Terminix cooperated with prosecutors after being notified of the alleged violations, the district attorney’s office said. As part of the settlement, the company agreed to strengthen its policies and procedures governing the handling and disposal of pesticides, hazardous materials and customer records.

The new requirements are intended to prevent prohibited waste from being placed in ordinary trash receptacles or sent to facilities not authorized to receive it. Terminix must also improve safeguards for confidential customer information before records are discarded.

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Terminix operates five Alameda County locations under the Terminix and Western Exterminator Company names. The facilities are located in Hayward, Pleasanton and Union City.

Alameda County will receive $160,000 from the statewide settlement for civil penalties and reimbursement of investigative costs.

The agreement resolves the prosecutors’ claims against the companies and requires Terminix to maintain stronger waste-management and privacy protections at its California operations.

Jones Dickson announced the settlement Sept. 4.

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