Business

TJ Maxx, Marshalls to Follow Wal-Mart in Raising Pay

Published

9 years ago

February 25, 2015

In this Nov. 17, 2009 file photo, a customer walks past a T.J. Maxx store in Boston. TJX Cos., the owner of T.J. Maxx, Marshalls and Home Goods stores, on Wednesday, Feb. 25, 2015 said it will boost pay for U.S. workers to at least $9 per hour. (AP Photo/Lisa Poole, File)

JOSEPH PISANI, AP Business Writers
ANNE D’INNOCENZIO, AP Business Writers

NEW YORK (AP) — The owner of T.J. Maxx, Marshalls and HomeGoods stores became the latest retailer to boost pay for its U.S. workers, putting pressure on other chains to do the same.

TJX Cos. said Wednesday that it will increase pay for its U.S. workers to at least $9 an hour starting in June. The announcement came a week after Wal-Mart Stores Inc. said it would increase starting wages for its U.S. employees to at least $9 per hour by April and by at least $10 by Feb. 2016. Home furnishings retailer IKEA and Gap clothing chain also have raised pay recently.

John Challenger, CEO of global outplacement firm Challenger, Gray & Christmas Inc., said the moves could create a domino effect in which other companies follow suit in order to compete for top talent.

“Other retailers may have no other choice but to follow,” he said. “The pool of available labor is starting to shrink and it will take more than a store discount to attract the best of available candidates.”

The moves by the major retailers to raise wages come at a pivotal time when the plight of hourly workers has made national headlines.

Protests by fast food workers asking for higher pay have increased. Labor-backed groups have taken aim at Wal-Mart, the nation’s largest private employer with 1.3 million workers, to start entry wages at $15 per hour. And President Obama is endorsing a bill in Congress that includes a proposed increase in the federal minimum wage from $7.25 to $10.10 an hour, while several states are considering raising their minimum wages.

At the same time, there’s much national debate about what is a “living wage,” or enough money for a worker to make in order to make ends meet. Most retail workers already make more than the federal minimum wage but not much more. In fact, more than half of retail workers make $10 or less, according to David Cooper of The Economic Policy Institute.

According to the most recent government data, the average that hourly retail workers in a non-supervisory role earn is $14.65, but that includes people who work at auto dealers and other outlets that pay more than traditional retailers. The average hourly pay is $9.93 for cashiers and low-level retail sales staff, according to Hay Group’s survey of 140 retailers with annual sales of $500 million.

Whatever the major players in the U.S. retail industry decide to do will have a big impact on the job market as a whole. In fact, the industry supports one in every four U.S. jobs, representing about 42 million workers.

Still, the industry has mostly shunned the idea of higher wages. The National Retail Federation, which represents some of the nation’s largest retailers, is fighting President Obama’s proposal, saying the financial burden could force them to raise prices or reduce workforce.

Target Corp. executives weighed in on the issue Wednesday during the company’s earnings conference call, saying that it is always assessing the marketplace to determine competitive wages. But they said the recent announcements from Wal-Mart and others haven’t changed their views on wages. Executives declined to comment on Target’s average hourly wage rate, but they did say all of Target’s workers make more than the federal minimum wage. A Credit Suisse report estimates Target pays $9.06 per hour, based on a sample size of 985 workers.

“Our goal is to make sure we have the very best team in retail,” Target’s CEO Brian Cornell told investors Wednesday. “And we’re going to continue to invest in their development and make sure … we’re very competitive with the wages we provide.”

TJX spokeswoman Doreen Thompson declined to say what its workers currently earn, but a recent Credit Suisse report estimates TJX’s current hourly pay at about $8.24, based on a sampling of 116 workers.

In addition to higher starting wages, TJX, which has 191,000 workers globally that restock shelves, greet customers and ring up purchases, said that in 2016, the company plans to pay all workers who have worked at its stores for more than six months at least $10 per hour.

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Maximizing Your Bank Branch Experience

In a world of online tools that let you make banking transactions with the touch of a button, the idea of visiting a branch might seem unnecessary. However, if you haven’t visited your local branch recently, you might be surprised by what it has to offer. Your branch is much more than a place to deposit and withdraw money – it can offer the opportunity to build valuable relationships with people who can help you achieve financial independence.

Published

20 hours ago

May 3, 2024

Oakland Post

Diedra Porché, National Head of Community Banking, JPMorgan Case & Co.

Sponsored by JPMorgan Chase & Co.

In a world of online tools that let you make banking transactions with the touch of a button, the idea of visiting a branch might seem unnecessary.

However, if you haven’t visited your local branch recently, you might be surprised by what it has to offer. Your branch is much more than a place to deposit and withdraw money – it can offer the opportunity to build valuable relationships with people who can help you achieve financial independence.

Diedra Porché, Head of Community and Business Development at Chase, talks about how the bank model has evolved to maximize the branch experience for customers; how connecting with your local branch team can help you think differently about money and investing for your future.

How can a customer feel connected to a bank branch?

I love that question because we ask ourselves the same thing every day. Being part of the community means meeting with local leaders to find out what they need from us and then designing our branches around that. For example, at some of our community branches we have what we call a living room where we can host financial workshops, small business pop-up shops or nonprofit organization meetings. We also hire locally. You feel much more connected talking about financial aspirations with people from your community who went to the same high school, place of worship or maybe frequented the same recreation center down the street when they grew up.

How can I build a relationship with my bank?

Customers should feel comfortable sharing their goals, needs and wants with their banker. Also, it helps to remember the Community Manager is there to help solve your finance challenges and build a roadmap for success. You might have a short-term or long-term goal to open a business, build your credit, become debt-free, buy a home, or save for retirement, and our community team can help. At Chase, we strive to make dreams possible for everyone, everywhere, every day. Your financial future starts with building those relationships.

How can customers change negative perceptions they have about managing their money?

Far too often, customers are intimidated when they visit a bank. Our goal is to demystify banking and money myths empowering people to make the right decisions. For example, a big myth is assuming you need a lot of money to have a bank account. You don’t! Another myth is you need to carry a balance on your credit card to build credit — actively using your credit card can demonstrate that you can use credit responsibly but carrying a balance won’t necessarily improve your credit score. Finally, understanding mobile and online banking safety is key. There are so many safeguards and protections in place to guard your personal information and funds.

What’s an easy step one can take to shift their financial behavior right now?

Cultivating self-awareness is a good first step. Start by taking inventory of your spending. Be honest with yourself about what you need and what you want. Too often, people confuse the two, which leads to bad decisions. Rent is something you need to pay. An extra pair of shoes is something you may want but before you buy them ask yourself if that’s the best use of your hard-earned money. Too often, our beliefs and our fears shape our financial realities. If any of those beliefs are limiting your financial behavior, it’s important to question and examine them, and then decide you’re open to learning something different.

What’s one perception about banking that you’d like to change?

I think folks are surprised there are so many resources available and accessible both at our branches and online, it’s always a good idea to visit a nearby branch and speak to a Community Manager or banker. Outside of what we offer in-branch, our teams also work with local neighborhood partners who provide a variety of services to support the community, businesses and residents. I received a unique piece of feedback from an employee who started with the bank and had lived in the same community his whole life. When he visited his local community branch, he said, “Diedra, when I walked in, I felt dignified.” Every time I recount that story, it warms my heart because that’s what we want — we want our centers to belong to the community.